Manager, Media Operations

About the Role

The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital platforms, and use them well, to achieve media and business goals. We ensure consistency, governance, and support around platform usage and activation activities, and aid in all ongoing building, buying, optimization, and reporting efforts.

In this role, you can expect to manage a team of individuals as well as a book of business. As a strategic consultative partner, this individual will advise clients and team members on industry trends and ways to harness different technology solutions to drive long-term value. Successful candidates for this opportunity will demonstrate strategic thinking, strong people management & team development capabilities, and client management skills that go beyond platform knowledge.

Note: This is considered a remote/hybrid role, and you can expect to work with clients and other team members located across the US and/or internationally.

Responsibilities:

Showcase the balance of technical excellence, ability to manage & lead teams and individuals, and manage or support client communications and relationships. You’ll own all or parts of client teams and the management of our end-to-end engagements and relationships with clients themselves, and be responsible for the performance and career development of anywhere from 4 to 10 team members.

• Lead and oversee campaign planning, builds, and ongoing management of our clients’ media efforts
• Actively manage, oversee, and/or own client communications and updates, review of incoming requests and questions, and troubleshooting of issues on platforms and media execution across the team, acting as an escalation point where and when necessary
• Support and monitor team members to ensure a high standard of work and communication, including quality assurance against all media execution across your book of clients
• Collaborate with your team members to help prioritize and organize where needed, ensuring completion of day-to-day tasks for both clients and internal efforts
• Collaborate with internal stakeholders to drive strategic initiatives, projects and opportunities  - both internal and external - forward, through direct participation and/or team participation
• Develop the skills of team members, identifying areas of strength & growth and opportunities appropriate to leverage for individuals and the team
• Lead regular individual feedback and planning sessions, inclusive of scheduled career development activities as prescribed by Media.Monks
• Collaborate with peers to discuss, receive, and scale learnings across the broader Media team
• Communicating top-down updates and priorities to your team as relevant; communicate bottoms-up feedback and escalations to you manager and Media leadership as relevant
• Execute at an expert level and support training the team against media platforms across Programmatic, Social, and Search channels such as, but not limited to…
  
  • Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
  • Ad Servers: Campaign Manager
  • Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
  • Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc., while also ensuring teams are following and/or building on best practices
• Keep up to date on Media.Monks offerings and changes within the ad industry, and identify opportunities to enhance client services

About You

We’re looking for strong operators who can not only demonstrate a variety of skills individually, but also lead teams in growing their own skill sets to do the same. You should have experience against and be interested in continuing the direct management of a team, and be able to leverage those leadership abilities to successfully drive our clients’ media engagements forward at a high standard of quality.

The essentials:

• Strong proficiency in multiple platforms and/or channels relevant to our Media team, and a clear understanding of the Media landscape and how platforms fit into that ecosystem
  • Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
  • Ad Servers: Campaign Manager
  • Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
  • Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Ability to anticipate, identify and act on explicitly or implicitly stated problems, roadblocks, and next steps and lead the structuring