Manager, Loyalty - Calvin Klein

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This newly created position will support the relaunch of the Calvin Klein loyalty program in North America, as well as the day-to-day program management and strategy. In this position, you will be responsible for helping to develop a best-in-class loyalty program while defining and prioritizing strategic initiatives in support of business goals. You will see those initiatives through from conception to execution. This position requires a data-driven, customer-centric approach to fuel loyalty success metrics: member acquisition and retention, spend, frequency, program engagement, etc. This highly collaborative and cross-functional role operates across both Digital and Retail channels, requiring a creative and balanced approach to manage priorities and experiences across all touchpoints.

Responsibilities:

• Support the launch and execution of a best-in-class, competitively differentiated loyalty program. Assist in all facets of pre-launch planning and coordination
• Ensure a seamless customer experience across all touchpoints
• Develop and foster strong relationships with key internal stakeholders; ensure seamless cross-functional communication, alignment, and execution of program strategies
• Establish optimal workstreams and create operational playbooks in coordination with key cross-functional partners; where appropriate, identify opportunities to weave loyalty into existing processes
• Become the subject matter expert for the loyalty program, the processes, and technologies that support its successful execution
• Help define short-term and long-term initiatives that support business goals and program measurements of success; gain necessary internal alignment and see those initiatives through from conception to execution
• Serve as key stakeholder and internal advocate for loyalty, continually championing the program to ensure education, adoption, and innovation across the organization
• Ensure loyalty initiatives are appropriately prioritized in line with strategic vision, key milestones are met, and project requirements are delivered
• Drive program innovation through ongoing assessment of the competitive landscape, market research, member engagement and feedback

Qualifications:

• Bachelor's degree or higher
• 4+ years of related experience in a consumer-focused business (retail apparel, fashion, ecommerce, CPG, etc.)
• Experience managing a loyalty program, preferably within the Retail/Fashion space
• Experience managing large strategic initiatives requiring a high degree of cross-functional collaboration
• Strong proficiency in at least one loyalty platform
• Strong Excel and PowerPoint skills
• Innate curiosity and strong desire to challenge the status quo, innovate, and test new ways of driving business
• Strong interpersonal savvy: ability to interact and collaborate with partners across the organization at all levels
• Exceptional attention to detail and highly organized
• Excellent communication skills, both written and verbal
• Skilled at compiling executive-level reporting and decks
• Creative problem-solving skills and solutions-oriented mindset; perseverance when presented with barriers or ambiguity
• Hands-on experience using loyalty platforms; CRM experience a plus
• High degree of curiosity and proactivity/anticipatory approach
• Thrives in a fast-paced environment, adapts to changing priorities, and reacts with an appropriate sense of urgency
• Experience with SQL a plus
• Familiarity with data visualization or business intelligence tools a plus

This position is not eligible for sponsorship.

Pay Range:$101,300---$137,000

PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of