Manager, IT Systems Operations

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Your day at NTT DATA

The IS Systems Operations Manager is responsible for maintaining the company’s IS systems infrastructure and applications. This role involves tactical and strategic decision-making to ensure the welfare of the organization, encouraging good IS culture, and implementing best business practices. The IS Operations Manager will work closely with IS leaders, administrators, and project managers to deliver top-quality IS solutions and manage day-to-day operations. The IS Systems Operations Manager is expected to be an additional resource if needed to maintain and manage a 24x7x365 team.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain the company’s infrastructure specifically around storage, virtualization platforms

• Maintain patch levels, OS (Operating System) versions, and vulnerability management are up to date

• Maintain SSO environment

• Maintain VDI environment, infrastructure, OS, and application maintenance

• Build out of IS system infrastructure for new Data Center Deployments

• Builds KPIs (Key Performance Indicators) to measure team performance, capacity management, and others as needed

• Defines, delivers, and supports strategic plans for implementing technology solutions in accordance with business goals and objectives

• Manages technology research by studying organization goals, strategies, practices, and projects

• Recommends new initiatives and develops solutions to meet business requirements

• Oversees change management and process management

• Recruits, selects, orients, and trains employees

• Participate budget discussions, current and future planning initiatives

• Plans and manages the time, tasks, and projects for a diverse team of technology experts

• Oversees projects relating to system development and/or equipment which falls under the responsibility of the IS department

• Maintains proper function of company’s information processing systems then recommends and implements upgrades and capacity as required

• Maintains working relationships with vendors and third-party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis

• Recommends products and services to the benefit of the company and its customers

• Recommends appropriate maintenance strategies to ensure uninterrupted systems usage and proper back-up and recovery and security measures

• Maintains current knowledge with technology updates to ensure technology new features and functionality is leveraged

• Maintains an elevated level of technical competence and ability to perform work within the domains of IS Systems, Networking, and Application management

• Performs performance reviews based on defined objectives for the individuals

• Manges technical Engineering staffing levels to support clients 24x7x365

• Performs other related duties as assigned or requested

• Regular attendance is essential for satisfactory performance

KNOWLEDGE, SKILLS & ABILITIES

• Excellent organizational skills

• Strong leadership and decision-making ability

• Excellent analytical and problem-solving skills

• Understand complex information and systems interactions (Systems Thinking)

• Taking ownership and driving solutions and or resolutions

• Ability to explain complex systems and problems in simple terms

• Good prioritization skills and flexibility enough to adapt plans based on changing requirements

• Ability to work to tight deadlines within constraints

• Extensive knowledge of systems infrastructure, security, operational maintenance, and administration including application expertise

• Excellent interpersonal and communication skills

• Ability to manage multiple projects at one time

• Data Center experience (Scada and security applications)

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EDUCATION & EXPERIENCE

• High School Diploma or GED required.

• BA or BS or equivalent education and/or relevant work experience required plus;