Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:

• Remote Work – Fully remote work available for most positions 

• Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising. 

• Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more) 

• Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets 

Additional information can be found on our website.

Why us, why now?

We are seeking a highly skilled and experienced IT Infrastructure Operations Manager to oversee a hybrid operational team covering day-to-day (Tier 2 and Tier 3) support services as well as project engineering, conducting refresh and modernization activities for supported infrastructure systems. Scope of responsibilities includes data center services (server, storage, network (LAN, VoIP & ISP), back-up, and recovery. The ideal candidate will be responsible for ensuring the smooth and efficient delivery of all IT operational processes, managing and motivating a team of employees, and implementing strategies to improve reliability and reduce costs.  

How will you make an impact?

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability without impact to internal/external customers and maintain service level agreements. 

• Manage network physical and virtual infrastructure that enables network connectivity, communication, operations, and management of an enterprise network, as well as the availability of on-site user experience. 

• Manage hybrid teams of 24x7 engineering technicians. Prioritize and assign tasks, manage projects, coach, and create documentation. Guide, train, and educate staff on best practices related to all service owner issues. 

• Effectively and efficiently manage the operations budget and expenditures. 

• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion. 

• Coordinates with a multitude of third-party vendors, ensuring adherence to contracted commitments. renewals and pricing. 

• Communicate complex technical information to a non-technical audience. 

• Respond to out-of-hours emergency calls and on-site weekend deployments. 

• Act as an escalation point for all facilities-IT related issues, including coordinating routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS / PDU, computer room air handlers, etc

What you’ll bring to the role:

• Bachelor’s degree in Computer Science or a related field or equivalent experience. 

• 7+ years of demonstrated success managing IT operations and support services. 

  • Vendor Management – contracts, renewals, budgets, invoice AP. 

  • Sourcing Management– on-site staff, offshore managed Service experience. 

• Technical proficiency with data center solutions

  • Network: CCNA, Core, Firewall, WLC, Switches, Routers, SDN, etc. 

  • Servers: Physical and virtual machines (e.g., VMware, Nutanix). 

  • Storage: SAN / NAS, NetApp.  

  • Backup: Nimble, NetBackup, Cohesity, Rubrik. 

  • Power: UPS, PDU, CRAC. 

  • Identity & Access Management – DC, AD, LDAP, SAML, Entra ID. 

• Windows Fundamental certificate. 

• Public Cloud Integration: Connecting with AWS or Azure. 

• Strong leadership and com