Manager, IT Infrastructure

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check, and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until Filled 

Starting Salary Range: $102,744- $139,788

Job Summary: The Manager, Information Technology (IT) will report to the Assistant Vice President, Information Technology and is responsible for the lifecycle management of all supporting services, infrastructure, and telecommunications that enable the delivery of all IT services throughout the Metropolitan Nashville Airport Authority (MNAA). 

Essential Responsibilities:

• Leads Information Technology (IT) infrastructure staff. Evaluates performance, provides feedback for training and development purposes. Presents ideas to upskill staff for future growth. Issues corrective action when appropriate and according to policy.
• Manages IT infrastructure, including physical and virtual servers, storage and backup infrastructure, and Local Area Network (LAN) and Wide Area Network (WAN).
• Evaluates and develops approaches for improving the IT infrastructure and optimizes business processes.
• Creates business architecture models that align with the organization's strategies and goals.
• Collaborates with the information security team to ensure alignment between the security and enterprise architectures.
• Manages the design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, information systems, and technology.
• Builds strong partnerships with external vendors who support the Authority’s Information Technology (IT) and Operation Technology (OT) systems. Setting clear expectations by ensuring contracts are in place to support the services provided, negotiating access agreements, establishing service level agreements, and ensuring they are adhered to.
• Evaluates system engineering, talent and cost control models for discrepancies and vulnerabilities.
• Manages telecommunications support functions including telephone services.
• Enforces telephone equipment and service vendor contractual agreements and coordinates external PBX and cellular support resources.
• Manages telecommunications vendors, service providers and associated contracts.
• Conducts audits and needs assessments to identify and document telecommunications usage for MNAA.
• Coordinates billing and service functions for the telecommunications service center, including basic telephone services, local and long distance charges, and cellular telecommunications services.
• Presents ideas to control costs in IT and other functional areas.
• Creates and maintains methods for change control and management.
• Sets and maintains standards for enterprise business systems and technologies, including application deployment approaches (e.g., cloud, on premise, hybrid, etc.); systems documentation requirements; databases, operating systems; system interfaces; networking, communications, cabling, etc.; hardware and storage (servers, workstations, etc.); software development.
• Establishes, maintains and enforces network security policies, standards and processes while aligning with defined industry standards (e.g. NIST, PCI)