Manager, IT Field Support

You’re more valuable than ever – And that’s just how we’ll make you feel.

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.  

As the Field Support Manager on GoHealth's IT team, you will be responsible for the planning, implementation, and support of the information technology infrastructure for outpatient healthcare facilities nationwide. This includes hardware and software deployment, network and systems operations and telecommunications. You will directly manage field technicians to ensure that all centers open on time and are functioning in a way that provides our users and patients with an effortless experience. You will be a key player in establishing long term goals related to patient experience, provider throughput, and evolving technology. This position requires 3-5 years of IT operations (desktop, network, and server management) and experience in an environment dependent on technology for business continuity.  

In addition to impacting our core values of collaboration, accountability, and innovation, you will also be responsible for internal infrastructure delivery. You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and systems software, and develop new and/or modify the company's information processing systems. This will be a challenging position working in a fast-paced environment with a focus around agile and rapid deployment. 

JOB REQUIREMENTS

Education 

• High School Diploma required 

• Bachelors Degree preferred 

Work Experience 

• 5+ years supporting IT operations required 

• 2+ years leading/managing IT team members required

Required Licenses/Certifications 

Additional Knowledge, Skills and Abilities Required 

• Experience leading and motivating Managed/lead teams, preferably IT team members

• Demonstrated ability to deliver complex IT projects on time and within budget 

• Knowledge and experience in routing, switching, firewalls, WAN and wireless infrastructure, VPN connectivity, and VoIP. 

• Experience managing MS Exchange/Outlook and Microsoft Teams for the corporate environment 

Additional Knowledge, Skills, and Abilities Preferred 

• Experience leading and managing internal and external/outsourced teams 

• In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 10, and Mac OS 

• Thorough knowledge of netw