Manager, IT Applications - Epic Integrations

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Essential Duties
Include, but are not limited to, the following:

Lead and develop a team of Integration Managers responsible for the planning, execution, and delivery of Epic and EHR system integration projects, ensuring alignment with organizational goals and compliance with regulatory standards. 

Plan, design, and deliver programs to deliver new platform capabilities or integrate products and processes onto assigned enterprise platform(s). 

Maintain working knowledge of EHR integration standards (e.g., HL7, FHIR) and integration technologies (e.g., Epic Bridges, point-to-point, API) to guide the Integration Manager team, evaluate technical solutions, and support resolution of escalated integration issues. 

Monitor the performance of Epic and system interfaces, direct the team in troubleshooting issues and implementing enhancements, and coordinate responses to requests for changes from original specifications. 

Ensure adherence to healthcare regulations, including HIPAA and CAP/CLIA, across integration projects and vendor engagements. 

Negotiate delivery priorities with cross-functional business stakeholders and/or business solution teams. 

Provide input into system monitoring and reporting for assigned platform(s); measure the performance of platforms and participate in incident management activities for critical incidents, outages, or other performance issues. 

Participate in the evaluations of new IT solutions and product selections and lead implementations. 

Oversee a process for intaking, prioritizing, and delivering order and result integration projects

Provide input into establishing the annual platform budget. 

Stay informed of technology industry trends and solutions to analyze for possible application in our environment. 

Oversee or lead the delivery of technical capabilities within projects or programs.

Closely work with process owners from various departments to build and maintain process workflows scalable across the business/various business units.

Participate in vendor customer discussions, or similar mechanisms, for providing input toward improving performance and expanding business functionality. 

Work with other IT management and staff to develop and maintain standards, processes, and documentation.

Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.

Communicate goals clearly to employees to ensure understanding and success in achieving them.

Motivate and inspire employees to do their best work through coaching.

Maintain morale and support employee engagement initiatives.

Ability to work independently with little oversight and direction.

Basic understanding of business strategy and change management skills.

Excellent communication skills.

Ability to operate in a cross-cultural and complex matrix environment and build consensus across functions.

Ability to be self-motivated and a problem solver.

Good organization, prioritization, and multi-tasking abilities.

Adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.

Ability to negotiate, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills.

Ability to work closely with others on intangible issues across organizational and business-entity boundaries.

Strong financial, resource, and vendor management skills.

Strong attention to detail, quality oriented with the ability to see the big picture.

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Support and comply with the company’s Quality Management System policies and procedures.

Maintain regular and reliable attendance.

Ability to act with an inclusion mindset and model these behaviors for the organization.

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

Ability and means to travel between local Exact Sciences locations.

Ability to travel 10% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

Bachelor’s Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degr