Manager, Inventory Control & Quality Assurance

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

We are looking for a leader to manage the site of a multi-shift, 7 day per week, variable volume distribution operation's quality and operations control. This would include cycle counting, inventory research and reconciliation, root cause analysis, and to ensure compliance with established SOX, departmental, and operational procedures, and performance goals.

The Leader of Site Quality and Operational Control has primary responsibilities to develop and implement all quality of processes, productivity, financial and service goals are met, and support the site's and corporate goals. The Leader trains their teams of exempt and non-exempt employees in meeting departmental and site goals related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of QVC's Leadership Competency Model. You will ensure to cover all requirements coming out of SOX related aspects as well as corresponding audits due to SOX and year-end. The leader will manage the strategic operation of their site, coach their team, and meet departmental goals. This includes goals related to costs, cycle time, and quality. Costs and cycle time are controlled through the economical use of personnel, materials, and equipment. Quality goals are achieved through implementing the department's standard operating procedures, processes, and methods. You will report to the Manager of Regional Quality and will onsite in Florence.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Lead 24 hour per day/7 day a week Quality and Operational control team to support the accuracy, investigate and resolve inventory issues, such as slot accuracy discrepancies to ensure inventory and process integrity.
• Be the main contact for internal and external auditors, inventory accounting, and finance regarding inventory accuracy and integrity.
• Be main connection point between the Commerce Platforms team and the Customer Logistics/Distribution Operations teams.
• Ensure real-time feedback is provided on audits performed on internal and external customer orders to guarantee an excellent customer experience.
• Provide quality feedback to all partners promoting the dialog and commitments that promote a continuous improvement mindset and has a favorable impact on the effectiveness of the site through accuracy measurements.
• Foster a sense of collaboration with the operational partners to maximize our results.
• Build an engaged Culture by modeling The QVC Difference Values and operating principles, ensuring all employees are treated, fairly, ethically, and respectfully.
• Develop and submit an annual budget plan for Quality and Operational Control departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
• Develop corporate quality guidelines for specified commodities. Specify inspection and procedure criteria by commodity, sampling techniques, Audit techniques, error capturing to ensure products and procedures meet established inventory and quality standards.
• Develop and implement operational plans to achieve designated departmental goals. Create new programs to enhance the quality control function. Help develop short- and long-range goals for the Quality department including workforce and systems requirements.
• Lead staff provides guidance and training to develop staff skills. Hire, promote, terminate, and counsel staff by partnering with HR and other partners (e.g., workers council). Evaluate staff performance and recommend wage increases/adjustments. Work with department supervisory staff to develop a staffing