Manager International Customer Experience Marketing

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do
Responsible for leading customer experience strategy and projects including directing International merchant acceptance referral management efforts. Identify and coordinate efforts to capture opportunities to enhance the customer experience across all customer touchpoints, leading initiatives to support remediation of non-accepting merchants, ATM providers and others.

How You’ll Do It

• Lead, manage, and oversee referral process from intake to resolution
• Develop and enhance processes and procedures to deliver a strong customer experience
• Research and prioritize non-accepting merchants, ATM providers and others
• Identify and monitor key performance indicators through reporting and insights while effectively communicating success metrics to leadership
• Collaborate with internal teams to drive strategic resolution of referrals
• Performs root cause analysis to investigate recurring issues and implement long-term solutions

Qualifications You’ll Need
The Basics

• Bachelors Mathematics, Information Technology, Statistics, Bachelors Engineering, Social Sciences or related
• 4+ years Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research Experience in Quantitative or Qualitative Discipline or related
• In lieu of education, 8+ years Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research Experience in Quantitative or Qualitative Discipline or related

Bonus Points If You Have

• 6+ years Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research Experience in Quantitative or Qualitative Discipline or related
• Marketing campaign coordination and strategy
• Project management, campaign development, and/or vendor coordination experience
• Strong research and reporting skills

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Jul-07-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Ed