Manager, Internal Communications

How You’ll Contribute

The Communications Division uses creative and strategic tools to further the mission of the National Geographic Society (NGS), while maintaining our place as one of the world’s most trusted nonprofit organizations and global brands. The team’s creative minds develop and execute mission-driven, on-brand and strategic communications, marketing, creative and impact media for NGS and amplify this content on our own channels, across NG/Disney platforms and through external partners and earned media.

Reporting to the Director of Internal Communications, the Manager, Internal Communications will serve in a hybrid writer/communications role focused on engaging frontline employees who interact directly with guests and often work shift hours. This position supports the Campus & Experiences team in ensuring all Museum of Exploration (MOE) staff — regardless of shift or location — feel informed, supported, and connected to the National Geographic Society’s mission by tailoring communications that resonates with staff across varying roles, ensuring all internal messaging aligns with our mission, and streamlining internal communications so that staff receives accurate information.

A key focus of the role will be developing timely, accessible, and inclusive communications that reach and resonate with the MOE’s deskless and frontline teams, bringing the Society’s mission to life through our physical spaces — with the new MOE at the center of this effort.

Your Impact

Responsibilities Include

• Write and deliver clear, timely and inclusive internal communications that support the MOE’s daily operations and staff engagement. Formats include newsletters, print signage, SMS text alerts, Slack postings, intranet content, shift-change updates and digital displays. (40%)

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• Tailor messaging and tools to meet the needs of deskless, guest-facing and hybrid staff. Use plain language and accessible design to ensure clarity and impact across employee groups. (25%)

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• Collaborate with Campus & Experiences colleagues to support internal campaigns, employee recognition and operational updates tied to the guest experience at the MOE. (15%)

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• Partner with the Internal Communications and Creative teams to develop branded, mission-aligned content that connects MOE staff with the broader work of the Society. (10%)

• Provide light editing and writing support for internal events, briefings and materials for Base Camp-based teams that intersect with the MOE. (10%)

What You’ll Bring

Educational Background

Bachelor’s degree in communications, journalism, English or a related field, or equivalent experience

Minimum Years and Type of Experience

5+ years of professional communications experience, preferably with some exposure to internal communications, employee engagement or frontline communications

Necessary Knowledge and Skills

• Strong writing, editing and storytelling skills

• Proficiency in AP style

• Experience writing for and communicating to different audiences, especially deskless and/or shift-based staff

• Ability to distill complex or strategic messages into clear, practical information

• Collaborative approach and ability to build strong working relationships across teams

• Comfortable using or learning digital tools such as intranets, content management systems, Google Workspace, Microsoft Office and Slack

• Enthusiasm for the National Geographic Society’s mission and values

Desired Qualifications

• Experience supporting communications in a museum, cultural institution or guest-facing environment

• Familiarity with signage, SMS, digital displays or other communication formats designed to reach deskless workers

• Basic graphic design or visual storytelling skills

Supervision

No direct reports

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for