Manager, Inside Sales and Implementation

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.   We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 53,220 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.  

The Manager, Inside Sales and Implementation, CoE is critical for our inside sales team growth within US and Mexico Freight Forwarding. This position can be based anywhere within the US.

KEY ACCOUNTABILITIES

• Lead sales specialists to assist in the development and execution of sales strategies, including prospecting, lead generation, account management, training, performance, and timekeeping
• Act as the main escalation point of contact between internal DP teams and portfolio of clients including Key Accounts
• Create and update standard operating procedures and best practices for Sales Specialist responsibilities across US/MEX
• Implement customer onboarding processes and systems and liaise with operations team as needed
• Assume ownership over team productivity and manage workflow to meet or exceed quality service goals
• Participate when needed and ensure customer QBR’s and/or train team to deliver customer QBR’s 
• Ensure regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
• Ensure accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
• Ensure accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
• Analyze customer reporting as needed
• All other duties as assigned

QUALIFICATIONS

• Minimum of 8 years of experience in a sales and/or customer facing role within the Freight Forwarding industry
• Experience as a team lead or supervisor within the Freight Forwarding industry
• Strong knowledge of Freight Forwarding operations and processes.
• Experience in managing & coordinating solutions, business changes and customer projects
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills and a customer-centric mindset.

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