Manager, Infrastructure Reliability

Manager, Infrastructure Reliability

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Directs, manages, leads, and coordinates global requirements for execution to support overall stability, reliability, and sustainability of operations for technical infrastructure supporting existing and new capacity for data center workloads.  Applies innovative process design, engineering, automation, monitoring, and documentation that provides well-orchestrated operational disciplines for reliable data center and hardware operations which support business objectives.  Uses information, data, and analytics to support decision making for maintaining a reliable, scalable and sustainable operational ecosystem for traditional, hybrid and future cloud data center environments. 

Management Level Definition:

Applies expert data center and technical infrastructure expertise and experience to solve complex business and technical issues within established and evolving processes, policies, and guidelines.  Has responsibility globally for developing and maintaining data center processes, policies, guidelines, operational automation, and documentation for HPE data centers. Acts as a key advisor to senior management on the development of overall global policies to support long-term goals of the organization. Plans, manages, monitors and reports on operational activities and data center performance deliverables. Recruits and supports development of direct staff members. Position reports to Director of Data Center and Hardware Strategy. 

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manages activities of individual contributors (supervisors/junior managers)  process/automation engineers, technical writers and program management responsibilities with parallel and concurrent projects.

• Applies mastery level subject matter knowledge and alternative resourcing plans to manage staff activities in solving most complex technical issues. May create, interpret policy, or recommend policy exceptions when necessary. 

• Understands, articulates, and optimizes application and process capabilities for use by multiple IT constituents.

• Directs and controls activities for a pan-company business or IT area, typically consisting of multiple disciplines. Plans, directs, and monitors high-end operational/tactical activities of staff as well as drives the strategic multi-year plan for the team. May influence or participate in the creation of the domain or sub-domain strategy.

• Drives architectural simplification and ensures capabilities and applications are done "once for the company".

• Ensures that systems and applications are highly available and meet or exceed performance expectations and require little to no support.

• Understands, articulates, and optimizes application and process capabilities for use by multiple/all business and IT constituents.

• Ensures team meets or enables achievement of relevant IT metrics and commitments per IT business goals and objectives.

• Provides technical as well as people leadership.

• Exerts influence horizontally and vertically in the organization; demonstrates business acumen and applies it for effective business engagement with internal customers and effective management of programs and initiatives.

• Drives change management beyond the immediate team and for the business unit; takes personal ownership of the IT strategy and drives support of it.

Education and Experience Required:

• Typically, a technical bachelor's degree or equivalent; advanced degree may be preferred.

• 12 years minimum related experience with minimum 5  years of management or supervisory experience.