Manager, Infrastructure Engineering and Cloud Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Infrastructure Engineering and Cloud Operations

Overview:
Mastercard’s SessionM team is seaking a Manager, Infrastructure Engineering and Cloud Operations to lead a team responsible for designing, implementing, securing, and managing the AWS Cloud infrastructure and day-to-day operations. This role ensures high availability, scalability, and security across all platforms, with a strong focus on safeguarding the business through reliable, efficient, and optimized technology systems.
The manager will collaborate with cross-functional teams to align infrastructure with company objectives while driving innovation, best practices, and industry-leading security standards in cloud infrastructure management and operations.
SessionM, an engineering team within Mastercard Company, builds and maintains a cloud-based SaaS platform that empowers the world's most innovative brands to forge more robust and profitable customer relationships. Our Cloud-based SaaS platform powers loyalty & rewards programs and scales for the enterprise globally. SessionM is looking for the best talents to be integral to our Engineering team.

Role:
• Oversee the architecture, deployment, monitoring, and maintenance of cloud-based infrastructure (e.g., AWS, Azure).
• Develop and execute strategies for scalable, cost-effective cloud and infrastructure solutions.
• Ensure high availability, redundancy, and disaster recovery strategies are in place.
• Oversee User, BizOps, and SOC audits.
• Drive automation initiatives to improve efficiency, reduce manual tasks, and streamline operations.
• Implement Infrastructure as Code (IaC) solutions (e.g., Terraform) for managing and deploying infrastructure.
• Develop operational rub-books to manage certificates, vulnerabilities, and new environment standups.
• Lead and mentor the infrastructure and cloud operations teams, providing guidance, performance reviews, and development plans.
• Foster a culture of innovation, continuous improvement, and collaboration.
• Ensure operational excellence by establishing KPIs, SLAs, and regular reporting metrics.
• Implement and manage security measures across infrastructure to prevent and address vulnerabilities.
• Collaborate with Corporate teams to ensure end-to-end security from infrastructure to application layers.
• Continuously optimize infrastructure performance, cost, and operational processes.
• Manage on-call rotations to ensure service level SLAs are met 24x7.
• Work closely with application development, product, and business teams to align infrastructure with business objectives.
• Serve as the escalation point for infrastructure and cloud-related issues and incidents, ensuring timely resolution.
• Collaborate with vendors and third-party service providers to maintain effective relationships and negotiate contracts.

All About You:
• Demonstrated expertise in leading Cloud Infrastructure and Operations teams, with a focus on managing applications in the Public Cloud.
• Extensive hands-on experience with AWS cloud services and guiding teams in their effective use.
• Proficiency in infrastructure automation tools and scripting languages such as Terraform and Python.
• Proven experience with containerization technologies (Docker, Kubernetes, AWS-ECS) and CI/CD pipelines (e.g., GitLab).
• Strong knowledge of AWS networking, including firewall implementation, VPC private links, and other advanced networking features.
• Comprehensive understanding of network architecture, security best practices, and disaster recovery strategies.
• Solid experience and understanding of the ITIL framework for IT service management.
• Excellent project management skills, with the ability to juggle multiple priorities, manage stakeholders, and deliver on time.
• Exceptional ability to build influence, foster relationships, manage conflicts, negotiate effectively—and enjoy the process!
• Excellent written and verbal communication skills with the ability to convey complex technical concepts to a diverse audience.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Equivalent practical experience will be considered.


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