Manager - (Information Technology Services) (Civil Service)

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Job Summary

Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer application systems such as: payroll, police and fire dispatch and 9-1-1 systems, and water billing; manage the 24 hour/day, 365 day/year operation of the Data Processing Center; or plan, acquire, and manage all internally and externally-developed mainframe, LAN, WAN, and PC operating software.

Job Description
 

Overview

The Manager-Information Technology manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation.

The Manager-Information Technology: Additional considerations for this position include the following:

• Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer systems in support of:  HR payroll, public safety systems, Dallas Water Utilities, and all other business units in the City of Dallas; manage contracts and vendor resources, to plan, acquire, and manage all internally and externally PC computing devices and operating software, standard business applications (MS Office Suite), print and FAX solutions and services and peripherals.
• Must be able to Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management. This includes forecast hardware and software needs for the standardize device models to streamline support and maintenance.
• Strong experience with the above-mentioned areas is required for success in this role. This is not a back-office position, you must be able to meets with customer representatives at all levels regularly on project status to provide effective coordination, facilitation, and completion of requests and resolution of incidents/problems.

Essential Functions

1 Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.

2 Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.

3 Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.

4 Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.

5 Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.

6 Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

7 Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.

8 Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of local, state, and federal