Manager II - Operations Team

Execute the overall strategy and direction of Operations activities, delivering high level service and products to customers. Own and actively monitor expenses, consistently striving to operate at or below current budget levels. Obtain and develop material knowledge of area functions that allows for informed and deliberate decision making. Monitor and ensure the creation, maintenance and accuracy of department documentation for all functions, processes and procedures. Provide necessary support and resources for staff training and development. Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations. Develop reporting methods that deliver timely, accurate and concise department information as required by management. Identify, hire, develop and retain top talent. Promote and encourage cross training for development of bench strength and functional coverage in critical areas. Set challenging goals that will promote innovation, creativity and development of staff and managers. Manage underperformance through documented Performance Improvement Process. Develop and maintain strong working relationships with internal/external customers including 3rd party vendors. Develop, monitor and enforce the use of documented controls as part of our organizational risk management process. Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities. Demonstrate leadership that drives culture of ownership throughout organization. Participate in customer business reviews, RFPs, PIQs, customer tours, on site customer meetings and other related activities. Provide support and subject matter expertise to business partners for supported products and services to enhance the delivery of TUCE to UMB customers. Other duties as assigned. High School Diploma or equivalent Five (5) years of experience in banking operations Two (2) years previous managerial experience Demonstrates ability to communicate clearly with coworkers, managers, and business partners Demonstrates ability to effectively communicate in writing Demonstrates ability to actively lead team activities or work initiatives Demonstrates ability to be detail oriented, and ensure work produced is of high quality Demonstrates ability to effectively manage a team of associates Demonstrates ability to effectively participate in business partner meetings Demonstrates ability to make sound decisions in a fast paced environment Demonstrates advanced problem solving skills Demonstrates excellent analytical skills and problem solving skills Effectively develop and execute innovative ideas

Compensation Range:

$57,760.00 - $124,170.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to