Manager II - Americas Sales Operations

Manager II - Americas Sales Operations

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Directs and leads a staff responsible for overseeing one or more sales operations areas, including sales support, sales processing, sales operations, account operations, and sales compensation operations. Develops strategies and performance plans to support a culture of customer, partner, and sales experience and process quality within their organization. Consults and interacts with corporate, business, and function sales leadership to achieve desired business revenue and order performance results. Responsible for design and implementation of sales operations tools, systems, processes and solutions, including strategies, communication, analytics and training. Ensures sales operations are aligned with overall business objectives in order to balance operational efficiency and stakeholder satisfaction.

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above. 

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manages a group of individual contributors, supervisors, and Manager Is across multiple job families within the sales operations function that typically support tactical or operational activities (see examples under MG1).
• Controls a contained budget, with responsibilities for items such as salary increases, bonus payments within certain guidelines, and travel.
• Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes.
• Advises on the development of overall sales operations policies and procedures in consultation with senior management.

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 10+ years of experience in a business related function, preferably sales, finance, or accounting.
• Typically 2-4 years of people management experience.

Knowledge and Skills:

• Excellent communication skills, includes verbal, written and presentation forms; strong influence skills. Mastery in English and local language as well as other languages as required.
• Solid finance skills and ability to budget.
• Ability to set, measure, and manage team performance.
• Exceptional financial and business acumen; in-depth business and industry knowledge.
• Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, valuation and employee engagement.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Problem Solving, Process Changes, Process Improvements, Sales, Sales Orders {+ 4 more}