Manager, Hotel Opening – Training Delivery

JOB SUMMARY

The Openings Training Delivery Manager position is responsible for planning, organizing and delivering all pre-opening operational, brand, and systems activation training for managed and franchise hotels (new build and brand-to-brand transitions). Marriott brands in scope include select service, premium, and luxury hotels. This role plays an important part in opening and on-boarding each hotel successfully into the Marriott system and on brand strategy.
 

As a member of the Training Delivery Team, this role will work side-by-side with owners, franchisees, and hotel leaders to implement operational processes and steps of service unique to each brand. The Training Delivery Manager will help identify and analyze opening trends as well as assist with modifying and improving our existing training programs on an ongoing basis by partnering with Marriott Headquarters (HQ), Global Operations (GO), Continent Lodging Services (CLS), and brand teams.
 

 

CANDIDATE PROFILE

Education and Experience

Required

• High school diploma or GED; 4+ years experience in the hotel management, culinary, food and beverage, or related professional field.
  OR
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major preferred; 2+ years experience in the hotel management, culinary, food and beverage, or related professional area.
• Minimum of 5+ years hotel operations leadership experience
• Ability to facilitate through storytelling to bring learning concepts and ideas to life, clearly articulating and correlating deliverables to
  customer relations

Preferred

• Knowledge of brand standards, job descriptions, and culture of all Marriott brands
• Food & Beverage leadership experience, with additional cross-discipline experience
• Trainer Certification Level II
   

 

CORE WORK ACTIVITIES
 

• Facilitate training on Marriott history, brand culture, and service standards through daily stand-up meetings with hotel staff, while cultivating an engaging learning environment that brings the brand to life.
• Partner with global brand teams to maintain training content and ensure brand integrity, instilling current operating standards and resources among hotel leaders and associates.
• Facilitate operations training with each department and its associates - including front office, housekeeping, food & beverage, event operations, and other programs and systems depending on assignment.
• Facilitate business function and systems training, such as: Property Management Systems (FOSSE, FSPMS, Lightspeed, Opera), accounts receivable, sales, rooms management, and reporting.
• Deliver hands-on training in food and beverage operations; to include steps of service, equipment training, barista and bar service, food preparation, MICROS, and club/lounge service.
• Conduct real-life hotel scenarios for hands-on learning; to include test meals, mock check-in & check-outs, stayover and turndown services, etc.
• Consult with hotel leadership on operational efficiencies based on brand standards, building design, and hotel resources.
• Lead and/or participate in daily wrap-up meetings with hotel leaders to talk through progress and status of the project – collaborating with all relevant stakeholders including Opening Manager, Global Design, HQ teams, etc.
• Submit timely post-training turnover reports on the applicable project to include strengths, weaknesses, and opportunities for hotel leadership, owners, and Marriott International (MI) stakeholders to follow-up on.
• Facilitate follow-up check-ins and training with hotels on any outstanding items to ensure associates and hotels are operating to standards, when needed.
• Partner with the hotel team to complete additional opening activities and tasks related to opening timelines including setting and styling spaces to create a hotel operation look book/style guide.
• Stay current on Marriott, Brand, Loyalty, Enterprise Operations & CLS initiatives and programs to act as a corporate liaison to new hotels.
• Develop, manage, and continuously improve training guides and materials, ensuring they align with brand standards and enhance the overall curriculum.
• Facilitate pre-opening site visits and operational readiness calls, collaborating with Opening Managers and operational leaders to prepare hotels for effective training and share best practices.
• Plan and organize targeted training materials for each hotel opening tailoring content to meet specific brand and hotel needs to optimize the guest experience.
• Ability to travel up to 100% of the time.

 

The salary rang