Manager, Hiring Consultant

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role is based in Omaha. 

The Scaled Sales Development (SSD) organization is dedicated to testing, incubating, and operationalizing new, scalable sales motions that support LinkedIn’s small business customers across the full lifecycle, from initial acquisition through upsell. SSD operates in an incubation environment where priorities, workflows, and success metrics evolve quickly as new motions are built, tested, and refined. 

As the Manager of Hiring Solutions Consultants, you will lead a frontline team responsible for delivering high-quality hiring experiences across SMB customers. You will coach and develop consultants while building and iterating on the operating model, workflows, and plays required to scale a new motion. This role is ideal for a leader who has built new programs, is comfortable operating with limited data, and can drive fast iteration while maintaining clarity and execution across the team. 

Key Responsibilities 

• Lead, coach, and develop a team of Hiring Solutions Consultants to deliver against revenue, hiring, and SLA targets. 

• Set clear team and individual expectations around conversion, pipeline movement, efficiency, and customer satisfaction, reviewing progress using data-driven insights. 

• Design, test, and evolve the team’s operating structure, including capacity planning, workflow alignment, and daily and weekly team routines as the motion matures. 

• Continuously refine how work is allocated across the team to ensure balanced coverage, efficient capacity use, and consistent execution across customers. 

• Translate evolving product, process, and tooling updates into simple frontline plays, iterating quickly to drive adoption and course-correct what is not working. 

• Drive continuous improvement across funnel stages through rapid experimentation, short test cycles, and frequent playbook iteration based on performance signal. 

• Build and maintain strong feedback loops with Product, Engineering, Recruiting, and Ops to surface performance patterns, automation opportunities, and customer insights. 

• Identify skill gaps and design targeted coaching, enablement, or training to increase team capability. 

• Build new operating models, workflows, and success metrics where none exist, refining them over time as the motion scales. 

• Own headcount forecasting, hiring, and onboarding of new Solutions Consultants in partnership with leadership. 

• Champion a customer-first culture rooted in trust, responsiveness, and operational excellence. 

• Act as the final escalation point for complex customer or operational issues, driving quick resolution while reinforcing accountability across teams. 

• Own frontline operating cadence, staying closest to deals near closing, including daily prioritization, weekly forecasting and pipeline reviews, and hands on performance management 

Qualifications

Basic Qualifications 

• 4+ years of experience in account management and sales managing a book of business, including forecasting, pipeline management, or revenue accountability. 

• 2+ years of people leadership experience in high-velocity, revenue driving environments. 

• Strong operational acumen, including implementing processes, managing SLAs, and driving consistent execution across a team. 

• Experience using Excel, Google Sheets, and CRM systems to diagnose performance patterns, inform decisions, and drive targeted coaching. 

Preferred Qualifications 

• Demonstrated experience building and iterating on new programs, teams, or sales motions in early-stage, pilot, or incubation environments. 

• Hands-on