Manager, Global Payroll Implementation

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Global Payroll Implementation, joining our Global Payroll Solutions team.

As a dynamic and energetic professional, the Manager of Global Payroll Implementation will own the planning and implementation of Remote’s Global Payroll customer onboarding.

This role will work with large global teams, therefore a clear understanding of how to manage teams asynchronously, will be crucial to the success of these teams.

You will be reporting to the Director of Global Payroll Experience.

What this job can offer you

• Lead, Manage & Hire a global team of Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end Payroll Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
  • develop and implement detailed standard operating procedures
  • ensuring every country has detailed government payroll compliance regulations documented
  • develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
  • track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
  • identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with global payroll regulations.

What you bring

• 8+ years of Global Payroll experience with multiple countries.
• 5+ years of Global Payroll Customer Implementation experience in a SaaS environment.
• 5+ years team management or customer account management or equivalent experience.
• Advanced knowledge in implementing customer’s payroll structure in multiple countries to ensure statutory compliance.
• You are passionate about leading and growing a team.
• Strong knowledge of creating standard operating procedures.
• Critical problem-solving abilities with excellent and empathetic communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
• Proficient in using Google Sheets and working in a MacBook Pro environment.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce .
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You must write and speak fluent English.

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