Manager, Global Onboarding

About UsHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are: This role will own and elevate the global onboarding experience across India, the US, EOR regions, and all HighLevel entities. This role sits at the intersection of People Operations, IT, Talent Acquisition, and Compliance, ensuring a seamless flow from offer acceptance to activation. You will build, optimize, and scale onboarding operations that support rapid hiring, global expansion, and a world-class employee experience.This position is ideal for someone who thrives in fast paced, high growth SaaS environments, loves building structure from ambiguity, and can balance strategic design with hands-on execution.
What You’ll Be Doing: 
1. Global Program Design and Process Optimization- Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations.- Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency.- Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones.- Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness.
2. Operational Excellence- Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers.- Partner closely with: Talent Acquisition for seamless handoff and communication. IT for timely asset dispatch and access provisioning. Payroll, Benefits, and HRIS teams for region-specific requirements.- Develop and manage onboarding dashboards, reporting cycles, and quality controls.- Maintain centralized onboarding documentation, templates, FAQs, and orientation resources.
3. New Hire Experience & Cultural Integration- Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0.- Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops.- Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements.
4. Compliance, Documentation & Regional Alignment- Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks.- Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow.- Uphold data accuracy across Darwinbox,ADP, WorkBright, Deel, and Remote.
5. Stakeholder & Manager Enablement- Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration.- Coach managers on leading an effective onboarding experience for distributed teams.- Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy.
6. Managing and Developing the Team- Lead and mentor the onboarding team to ensure consistent, high-quality delivery.- Set clear goals, monitor performance, and provide regular feedback and coaching.- Manage team workload, track KPIs, and ensure adherence to onboarding timelines.- Address performance gaps and drive continuous impro