Manager, Global Channel Communications

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Manager, Global Channel Communications is responsible for developing and executing communication strategies that engage, inform, and enable global channel partners. This role works cross-functionally with channel marketing, regional teams, enablement, product, and corporate communications to ensure consistent, compelling messaging that supports partner growth and business objectives worldwide.

Key to this role’s success will be the ability to streamline and clarify the messages we are communicating while translating complex initiatives into clear, partner-ready communications across multiple regions and channels.

What You Will Do

Global Channel Communications Strategy

• Develop and execute a global channel communications strategy aligned with business priorities and regional needs.
• Serve as the central point of coordination for partner-facing messaging across programs, launches, campaigns, and initiatives.
• Ensure message consistency, clarity, and alignment across all partner touchpoints.

Content & Messaging Development

• Create and manage partner-facing communications, including:
• Global announcements and updates
• Program and incentive communications
• Product and solution messaging
• Adapt messaging for different audiences, regions, and partner routes to market.
• Partner with regional teams to localize content while maintaining global standards.

Cross-Functional Collaboration

• Collaborate closely with channel marketing, product marketing, sales, enablement, and corporate communications teams.
• Act as a trusted communications advisor to global and regional channel stakeholders.
• Gather input from multiple teams and synthesize it into clear, actionable communications.

Channel & Platform Management

• Own and optimize partner communication channels (e.g., partner portals, newsletters, email, social media).
• Measure engagement and effectiveness, using insights to continuously improve communications.

Project & Program Management

• Manage multiple concurrent communications workstreams with tight deadlines.
• Maintain editorial calendars and ensure timely delivery of communications.
• Drive process improvements to streamline content creation and approvals.

What You Will Bring

• 5+ years of experience in communications, channel marketing, or partner communications.
• Experience supporting global, regional, or partner-led organizations.
• Strong writing and editorial skills, with the ability to simplify complex information.
• Proven ability to manage stakeholders across functions and geographies.
• Excellent project management and organizational skills.
• Use of AI tools actively and fluently across day-to-day work, including developing content and messaging, building and maintaining frameworks, data analyzation, and effective communications.

Preferred

• Experience in B2B, technology, or channel-driven business models.
• Familiarity with partner ecosystems (resellers, MSPs, alliances).
• Experience working with g