Manager, Flight Control

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.

 

Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Manager, Flight Control is responsible for the oversight of the OCC Bridge, which includes the Duty Managers, Air Traffic Managers, and Aircraft Routers (Sector Supervisors). The manager ensures daily coordinated decision making within the OCC to effectively manage the operation and minimize impacts to performance, while prioritizing safety and compliance.

Responsibilities

• Promotes and fosters a proactive safety culture and the efficient operation of all flights.
• Manages all aspects of the OCC Bridge and maintains a close connection to the daily operation.
• Coordinates with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, and other department leadership on the management of the operation.
• Proactively identifies strategies and plans for regular and irregular operations; assists in the decision-making process for the management of operations with the Endeavor OCC, ACC, Delta Connection, and Delta OCC.
• Monitors and makes recommendations to improve airline performance by evaluating delays, cancellations, aircraft utilization, and other operational issues.
• Partners with the applicable departments to conduct thorough debriefs on the management of irregular operations, to include lessons learned and action items.
• Manages OCC Duty Manager, Air Traffic Manager, and Aircraft Routers (Sector Supervisors) performance; provides strategy and guidance in their daily operational plans.
• Establishes and maintains OCC Bridge policies and procedures.
• Provides updates to the Director, OCC and senior leadership on the status of the operation.
• Assists in the development of the OCC Bridge staff through coordination with the training department.
• Conducts daily operations conference call with all stations and operational departments.
• Collaborates with ACC, Crew Services, Maintenance, Flight Ops, and Inflight to ensure the highest level of teamwork between departments.
• Ensures emergency response plans and procedures are reviewed quarterly and appropriately implemented, when required.
• Assists the Director, OCC in the development and administration of departmental budget and staffing requirements.

Other Duties

• As assigned.

Supervisory Responsibilities

• Will provide supervision and daily guidance for the Duty Managers, Air Traffic Managers, and Aircraft Routers (Sector Supervisors). Will have approximately seven (7) direct reports per shift.

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings.  Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that