Manager, Field Operations

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Manager, Field Operations.

Responsibilities

• Improve the operational systems, processes and policies in support of Field Operations mission – specifically, support better management reporting, information flow and management, business process and organizational planning

• Responsible for data and reporting accuracy of any data related to field operations including task data

• Produce and analyze monthly and quarterly metrics decks

• Create and upkeep Salesforce.com reports and dashboards

• Work internally and with other groups to create, streamline and document workflow

• Ensure that Salesforce.com development is done so that workflow and process are aligned

• Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs

• Create the budget forecast twelve months in the future

• Ensure that actuals are captured accurately are in line with the budget

• Explain the budget and any variances actual to forecast

• Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations

• Work with various other groups in the company to solve company-wide issues

• Manage entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.

• Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.

• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.

• Manage a high achieving team as needed to successfully address all of the above listed responsibilities.

Skills and Experience

• Bachelor’s Degree in management, finance or other related field. MBA is preferred.

• Minimum of ten (10) years work experience, at least 5 years in telecommunications

• Ability to manage a team of varying skill sets and roles within the company

• Comfort in presenting data and financials to various other departments including the President of the Group

• In-depth working knowledge of Salesforce.com including report writing and dashboard creation

• Strong communication skills

Estimated Base Salary Range: $79,000-$121,400 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Denta