Manager, Facilities & Operations (Work Control)

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The Manager, Facilities and Operations plans, organizes, assigns, reviews, supervises, and directs the maintenance, repair, and renovation of assigned University facilities and related equipment, ensuring that jobs are completed efficiently and within regulatory guidelines.

CORE JOB FUNCTIONS (General)  

• Ensures adherence to University standards of facility operations.

• Manages a team of facilities staff, such as maintenance technicians, plumbers, and painters.

• Evaluates staff performance and recommends individuals for training or promotion.

• Addresses employee relations or performance issues, with the assistance of Human Resources.

• Manages all vendors that perform services for the facilities.

• Reviews and analyzes a variety of reports, and ensures the resolution of any identified issues.

• Assists with the maintenance of assigned budget for labor, materials, contractors, outsourced functions, and other expenses.

• Utilizes the appropriate system to compile data and generate reports for budgetary purposes, discusses information, and makes recommendations for action.

• Participates in the on-call manager rotation and works with Campus Planning and Construction to address solutions for after-hours emergencies.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.  Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High School diploma or equivalent

Certification and Licensing:

N/A

Experience:

Minimum 8 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

• Commitment to the University's core values.

Department/Position Specific Functions (specific to Coral Gables campus)

All work performed is expected to be in accordance with the University’s DIRECCT Values, Service Standards, Leadership Behaviors, and Departmental Standards, as listed on the Facilities Management Standards Addendum.

The Manager is designated Essential Personnel as a Critical Tier 1 employee.

Departmental Summary

The Manager, Facilities & Operations will provide leadership, strategic planning, and active management of the operations of the Facilities Work Control Center.  The Manager coordinates and oversees various critical initiatives and programs under the guidance of the Director.

• Establishes priorities, plans and coordinates the strategy and execution of day-to-day operations of the Work Control Team.

• Serves as the day-to-day coordinator for campus operations ensuring work orders are processed in a timely manner, communications are sent timely, and all relevant parties are keep abreast of status update.

• Collaborates with manager in setting goals and deadlines for the department. 

• Coordinates work amongst all management for after-hours responses as well as scheduled (planned) and unscheduled (unplanned) work. Coordinates the required support staff for all planned utility shutdowns and other events.

• Develops reports to keep the department administration apprised of issues, performance metrics, and work status.

• Oversees the reporting processes for monit