Manager, Extended Coverage, M - F

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Manager, Extended Coverage, M - F - 104421 
Time Type: Full Time

 

Summary
At DSV Road Transport, The Manager, XXXXXX will oversees (Friday–Monday or Monday – Fri) field operations, dispatch functions, and driver management for the West/East Coast region. This leadership role ensures operational excellence, adherence to budgets, safety alignment, and continuous improvement across the operation. The Manager serves as the key liaison between drivers, dispatch teams, customers, and internal departments.

 

Duties and Responsibilities
•    Lead daily dispatch, driver management, and operational execution Monday–Friday or Fri- Monday.
•    Oversee performance management, coaching, evaluations, and staffing needs.
•    Ensure DOT, FMCSA, HOS, and company compliance across all operations.
•    Collaborate with Safety on investigations, training, and corrective actions.
•    Drive KPI improvements (on-time %, dwell, utilization, cost-to-serve).
•    Support customer relationships and service escalations.
•    Manage workflow, coverage planning, and resource allocation.
•    Provide reporting and operational insights to leadership.
•    Aligns with the maintenance department to ensure that all operation service requirements are met.
•    Perform other duties as assigned.

 

Supervisory Responsibilities (if any)
•    Lead supervisors, dispatchers, drivers, and operational staff.
•    Conduct performance reviews and recommend disciplinary action.
•    Support recruiting and onboarding of new team members.
•    Manage daily scheduling, headcount, and shift coverage.

 

Educational background / Work experience / Minimum Qualifications
•    High school diploma or GED.
•    5+ years of transportation, logistics, or dispatch operations experience.
•    3+ years of experience supervising drivers, dispatchers, or fleet operations.
•    Strong knowledge of DOT, FMCSA, and HOS regulations.
•    Experience using TMS systems, ELDs, routing tools, and load tracking systems.
•    Strong communication, leadership, and problem-solving skills.
•    Ability to lead operations during non-standard hours (weekend/transition days). 

 

Preferred Qualifications
•    Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
•    7+ years of transportation operations or dispatch experience.
•    5+ years supervising teams in a logistics or trucking environment.
•    White glove, last-mile, or VAD delivery experience.
•    Freight brokerage experience.
•    Bilingual (English/Spanish). 

 

Skills & Competencies
•    Team player with ability to work alongside and lead diverse cross-functional teams.
•    Capability to work under time and quota pressures. 
•    Analytical mindset to optimize and keep the supply chain running in a world of change 
•    Accustomed to working in a fast-paced, dynamic environment. 
•    Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.  

 

Language skills
•    Business fluent in English
•    Preferably good command of local language
•    Bi-lingual a plus

 

Computer Literacy
•     Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others) 
•    Experience with Transportation Management Systems and ELDs

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