Manager Enterprise Infrastructure

Our Technologies department is growing! We are looking for a Manager, Enterprise Infrastructure, to join the team! This is a full-time position; Monday-Friday.

 

Essential Functions include, but are not limited to:

 

• Provides technical leadership for enterprise infrastructure technologies while remaining actively engaged in engineering and operational activities. 
• Serves as the highest-level technical escalation point for complex infrastructure incidents, major outages, and infrastructure recovery efforts. 
• Researches, designs, tests, implements, and continuously improves enterprise infrastructure solutions. 
• Translates business and technical requirements into secure, scalable, and resilient infrastructure designs. 
• Leads infrastructure architecture, engineering, implementation, and lifecycle planning initiatives. 
• Oversees enterprise routing, switching, wireless, firewall, VPN, SDN, and SD-WAN technologies. 
• Oversees enterprise virtualization, compute, storage, SAN, backup, disaster recovery, and datacenter infrastructure. 
• Develops and maintains infrastructure standards, technical documentation, diagrams, operational procedures, and engineering best practices. 
• Develops and enforces infrastructure security standards in partnership with Information Security. 
• Ensures enterprise infrastructure complies with organizational security standards, regulatory requirements, and industry best practices. 
• Leads infrastructure implementation projects, maintenance activities, technology upgrades, and hardware lifecycle initiatives. 
• Establishes work priorities and balances operational support, project delivery, and planned maintenance activities. 
• Mentors Infrastructure Engineers, Network Engineers, Network Technicians, and other assigned technical staff. 
• Manages technical relationships with vendors and coordinates support engagements, product evaluations, and infrastructure procurement. 
• Assists the Director with infrastructure budgeting, lifecycle planning, and technology roadmap development. 
• Monitors enterprise infrastructure health, capacity, and performance, identifying opportunities to improve reliability, automation, operational efficiency, scalability, and resiliency through proactive analysis and continuous improvement.
• Maintains current knowledge of enterprise infrastructure technologies, cybersecurity trends, and industry best practices. 
• Provides direct supervision, coaching, mentoring, and performance management for assigned Enterprise Infrastructure staff (6), fostering accountability, professional growth, and technical excellence. 
• Participates in recruiting, interviewing, hiring, onboarding, performance evaluations, employee development, and corrective action in partnership with Human Resources and IT leadership.
• Establishes team priorities, assigns work, manages resource allocation, and ensures operational and project commitments are achieved.

 

 

Additional Duties: May be assigned to meet business needs.

 

Competencies:

 

• Provides technical leadership and subject matter expertise for enterprise infrastructure technologies, driving engineering best practices and serving as the highest-level escalation resource for complex technical issues.  
• Designs, implements, and maintains secure, scalable, resilient, and highly available infrastructure solutions that support current and future business needs.  
• Demonstrates advanced expertise in enterprise networking technologies, including routing, switching, wireless, firewalls, VPN, SDN, and SD-WAN, ensuring reliable and secure network operations.  
• Evaluates emerging technologies, develops long-term infrastructure strategies, and aligns technology initiatives with organizational goals and operational requirements.  
• Applies advanced analytical and problem-solving skills to diagnose, resolve, and prevent complex infrastructure issues while minimizing operational disruption.  
• Provides guidance, coaching, and technical mentorship to Infrastructure Engineers, Network Engineers, Network Technicians, and other technical staff to promote professional growth and engineering excellence. 
• Leads inf