Manager, Enterprise Applications (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Are you a visionary leader who thrives at the intersection of enterprise systems, Agile delivery and service management? We are seeking a dynamic Enterprise Application Manager to own and evolve our Atlassian and ServiceNow platforms as the foundation of our Enterprise Service Management (ESM) strategy. This is not just about supporting IT – this is about reimagining how the entire business delivers services. You will drive connected, efficient, and user-friendly service experiences through thoughtful platform design, strong leadership and a commitment to continuous improvement and agile delivery.

Reporting to the Senior Manager, User Services, you will lead the strategic vision, roadmap and execution of Atlassian and ServiceNow Platforms, with a core focus on enabling Enterprise Service Management (ESM) across departments. Manage a skilled team of developers and administrators, partner with business leaders to translate service needs into outcomes and continuously enhance our service delivery capabilities through agile, automated, and scalable solutions. A strong focus on improving the customer experience aspects of our ESM systems, bringing current knowledge and future vision of technology to meet Availity’s business needs.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Role qualifications:

• Bachelor’s degree in Information Technology or equivalent work experience; 7+ years of experience managing ServiceDesk technologies (e.g., ServiceNow and/or Atlassian platforms) with hand-on technical and strategic responsibilities and managing offshore resources in India.
• ​Deep understanding of ITSM and ESM concepts, including incident, problem, change, request and knowledge management extended into other business functions.
• Proven ability to scale service management capabilities across multiple departments with a focus on business outcomes and operational efficiency.
• Proven ability leading and managing multiple priorities and projects (medium to large projects) and rolling out IT systems and services across various technology platforms. Experience building and leading Agile teams, including backlog ownership, spring planning, and delivery management.
• Under minimal supervision, thrives in a fast-paced environment with exceptional planning, organizational, analytical, problem-solving, and decision-making skills
• Strong stakeholder management skills – able to lead prioritization discussions, negotiate trade-offs, and build consensus across technical and non-technical audiences.
• Proficiency in platform governance, reporting analytics, integration strategy and automation of service processes – to bring solutions to resolve business issues while also managing costs and risks.
• Proven expertise in the management of KPIs and Service Level Agreements and robust ability to produce detailed reports on key metrics and KPI.
• Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization. Established record as an effective collaborator; experience presenting and working with executive leaders.
• Skilled in managing team dynamics and mentoring/coaching others. Ability to lead and persuade others in a fast-moving environment with frequently changing priorities and assignments.

Preferred Qualifications:

• Certifications in area of expertise: ServiceNow certifications (CSA, ITSM, HRSD, or Application Developer);