Manager, Endpoint Experience, Analytics & Automation

Job Description 

Manager, Endpoint Experience, Analytics & Automation 

The Role 

The Manager, Endpoint Experience, Analytics & Automation leads the team responsible for how endpoint capabilities are delivered at scale and how employees experience them day to day across macOS, Windows, Linux, and VDI. This role owns endpoint experience strategy and KPIs, along with the tooling, telemetry, automation, self-service, and management platforms that implement enterprise endpoint policies and turn them into reliable, measurable, and low-friction outcomes for employees. 

You will own the mechanisms that deliver and operate the endpoint experience end to end: endpoint management platforms, reporting, automation, self-service capabilities, and user-focused health and performance insights. Your team is responsible for the operational reliability and continuous improvement of platforms such as SCCM/ConfigMgr, Jamf, ASIS, BeyondTrust, and related services, ensuring they can deploy and enforce Core OS standards and other endpoint capabilities effectively at scale. 

This team is accountable for measuring and improving what employees actually feel: device reliability, performance, satisfaction, and time to productivity. They own the telemetry, dashboards, workflows, and automation that monitor adherence, surface issues, reduce friction, and make the client experience more resilient and “it just works” in practice. 

What You’ll Do 

• Own the Endpoint Experience, Analytics & Automation strategy, roadmap, and execution in support of the broader End User Engineering direction. 

• Lead a multi-disciplinary engineering team responsible for endpoint experience, automation, telemetry, reporting, and platform operations. 

• Define and improve secure, scalable, and user-friendly endpoint experience baselines across devices, apps, configurations, and employee workflows. 

• Use telemetry, analytics, and user feedback to prioritize work, measure outcomes, and improve reliability, performance, satisfaction, and time-to-productivity. 

• Drive adoption of modern, cloud-first management, automation-first operations, and zero trust endpoint controls. 

• Oversee the tools, reporting, and automation that support endpoint health, compliance, software deployment, remediation, self-service, and configuration management. 

• Operate and continuously improve endpoint management platforms and services that deliver Core OS standards at scale across macOS, Windows, Linux, and VDI. 

• Partner closely with Security, Infrastructure, Support, Product, and business stakeholders to translate requirements into clear engineering plans, platform capabilities, and experience improvements. 

• Ensure endpoint platforms, automations, and configurations meet security, co