Manager, E-Commerce

8431 Broadband Dr. Frederick Maryland, 21701,

Starting Pay:

$70,000.00 Annual

 

Position Description:

Oversees all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, department budget, strategy, and margin goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Mentors and trains E-Commerce Assistant Managers.

Essential Duties and Responsibilities:

• Maximizes revenue and margin from donated goods through online sales.
• Oversees security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Oversees business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Overall responsibility for department budget.
• Provides positive and professional working relationships with peers, team members, and outside vendors to ensure effective operation of E-Commerce.
• Oversees the proper procedures for handling and sales of E-Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E-Commerce team members to policies and procedures.
• Provides information and counsel concerning retail operations to the VP of Retail that supports strategic development and improvements in growth and effectiveness of GCNA retail services.
• Ensures timeliness and accuracy of all required reports and records.
• Works with the Director to develop strategies that will react to trends and Key Performance Indicators (KPI) to ensure we’re receiving the highest value on each item.
• Works with the Director for continuous growth in department.
• Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associates degree in Business or related field, preferred
• Minimum 4 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience
• Prior jewelry knowledge or sales preferred
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.