Manager, DNA Client Tech Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, DNA Client Tech Support

What does a great Manager, DNA Client Technical Support do at Fiserv?
As the Manager of DNA Client Technical Support, you will lead a dynamic team that provides exceptional support to our DNA financial institution clients. Your role involves mentoring, managing workflows, ensuring quality service delivery, and overseeing the resolution of client support issues. By fostering a client-oriented approach, you will drive the team towards excellence in client service.

What you will do:

• Manage a team of support associates for Fiserv’s financial products
• Lead client interactions with a focus on exceptional service delivery
• Serve as an escalation point for resolving client issues and supporting the team
• Communicate effectively with internal stakeholders to address complex issues
• Ensure timely resolution of client support needs through team management and scheduling
• Utilize technical troubleshooting skills to address operational problems
• On-call client rotation

What You Will Need To Have:

• Strong knowledge of the banking industry and Fiserv products
• 4+ years of team management experience
• Minimum of five years in financial services, with a focus on client services
• Ability to travel up to 15%

What Would Be Great To Have:

• Exceptional problem-solving, mentorship, and communication skills
• Proficiency in client service systems and case management tools
• Outstanding leadership abilities to motivate and drive team performance
• Excellent written and verbal communication skills for effective decision-making
• In-depth knowledge of the banking and lending industry

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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