Manager, Dispatch

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Manager, Dispatch

Management Level

Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Dispatch Manager is responsible for oversight of the Dispatch organization which includes setting the direction for the group as well as implementation of policies and/or processes consistent with the Company’s Business Strategy, specifically stated – to meets the transportation and logistics needs of our customers by providing simple operational processes in an agile and innovative environment.

Who is Ready Logistics?

Ready Logistics is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Logistics has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready’s centralized service is backed by experienced sales and operations staff, and a 24/7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status.

Ready’s self-managed auto transportation platform, Central Dispatch connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. 

Headquartered in Phoenix, Arizona, Ready Logistics is a Manheim company.  Manheim, a subsidiary of Cox Enterprises, is the world’s leading provider of vehicle remarketing services.

Key Responsibilities:

• Provide daily guidance and assistance to Dispatch Supervisors and teams.

• Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies.

• Manage Time sheets, time off requests.

• Provide updates and insight on the current overall state of dispatch to superiors.

• Monitor key accounts to manage SLA expectations.

• Assist in hiring skilled dispatchers and lead a high performing team.

• Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA’s and company goals.

• Responsible for making corrective action and disciplinary decisions up to written warning level.

• Develop and monitor KPI’s for the Dispatch team.

• Aligns own area’s priorities with the broader organization’s vision, values, and strategies.

• Adapts plans and priorities to address resource and operational changes.

• Engages with senior leaders to support goal and objective development.

Problem Solving and Business Complexity:

• Identifies and solves process, technical and operational problems; recognizes broader impact across the department.

• Problems are broadly defined and require interpretation of multiple factors and consideration of impact on / engagement with other job areas.

• Clearly communicates broader organizational objectives and the team’s role / impact.

• Modifies working methods and approaches, collaborating with other leaders as appropriate to resolve strategic issues.

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field.

• 1+ year of experience in management or lead role.

Preferred Qualifications:

• Previous auto transportation/logistics experience strongly preferred.

• Proficient in Microsoft Outlook, Word and Excel.

• Strong analytical, communication and interpersonal skills.

• Proven ability to make decisions.

• Customer service skills.

• Strong problem solving and innovative thinking skills.

• Extreme patience dealing with explosive situations: flawless follow-up procedures.