Manager, Digital User Experience (Infrastructure)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Manager of User Services, the Manager of Digital User Experience provides direction and leadership to the Digital User Experience team, responsible for the delivery and operational stability of Availity’s corporate endpoint platforms and applications.

This position plays a key role in driving operational excellence to enhance the associate experience. Champions process improvements, build relationships with key stakeholders, develops, manages, and motivates staff to perform at their highest potential. This leader will solve business problems through digital transformation, create and manage multiple projects within and across teams, and implement new technologies while incorporating DevOps, cloud, and agile approaches. Participates in overall business planning, bringing current knowledge and future vision of technology to meet Availity’s business needs.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Role qualifications:

• Bachelor’s degree in information technology or equivalent work experience; 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management. 5+ years of experience supporting end-user infrastructure or applications.
• Solid knowledge and understanding of cloud-based systems (M365 and AWS), security requirements, and digital workplace technologies. Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
• Working knowledge of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS and cloud connectivity).
• Demonstrated ability to lead multiple projects and priorities in a fast-paced environment.
• Excellent written, verbal and executive-level communication skills.
• Skilled in managing team dynamics and mentoring/coaching others. Ability to lead and persuade others in a fast-moving environment with frequently changing priorities and assignments.
• Working knowledge of ITIL best practices and Continual Service Improvement (CSI) experience. Demonstrated expertise with Service Management and Agile platforms, preferably ServiceNow and Atlassian.
• Strong business acumen, with proven ability to balance costs, risks and outcomes.
• Experience managing KPIs, SLAs and metrics driven reporting.

Preferred Qualifications:

• Certifications: Microsoft 365 Administrator Expert (MS-102), Azure Administrator Associate (AZ-104), Endpoint Administrator Associate (MD-102), Teams Administrator Associate (MS-700), Cybersecurity Architect Expert (SC-100), ITIL 4 Foundation, CompTIA Network+ or CCNA.
• Experience operating in a highly regulated environment, scoping solutions that meet frameworks and regulations such as HITRUST and HIPAA.
• Experience managing in an Agile environment utilizing Jira for work organization and completion.
• Proficiency with automation, DevOps, and scripting.

What you will be doing:

Lead the Team:

• Set the vision, mission and culture for the Digital User Experience team, aligned to Availity’s business goals.
• Hire, coach and develop high-performing engineers.
• Establish clear performance expectations and provide timely, meaningful feedback.

Own the Technology:

• Oversee architecture, engineering and support for:
  • Modern Desktop (Windows, macOS, Virtual Desktops: Azure Virtual Desktops (AVD) an