Manager, Digital Solutions (PPC)

The Manager of Paid Search will oversee the day-to-day activities of the Paid Search Team to support ongoing customer needs with timely and professional service to enhance long-term, profitable customer relationships while ensuring high quality execution of paid search campaigns by the customer facing team members through leadership skills, effective team management, and cross-functional collaboration. This Manager will work closely with the other Digital Solutions leaders and key business stakeholders to implement consistent standards for paid search marketing and deliver a high level of customer satisfaction throughout the customer lifecycle driving customer retention and growth.

About the Role: you will:

Production:

• Achieve deliverable time frames and promote a high level of staff utilization and productivity.
• Analyze and report key measurements of processes implemented within paid search.
• Recommend and manage external supplier relationships.
• Address escalated client issues and bring them to a positive resolution.
• Show up with solutions and drives execution.

Career Management of Team:

• Assist team members in formulating development plans that support overall business objectives, including budget management and customer retention.
• Motivate and manage team members to achieve high levels of performance.
• Provide targeted, timely and effective feedback.
• Set expectations, hold people accountable, and coach to expectations.
• Identify and recommend training needs/opportunities for the team.
• Work with business leaders to manage resourcing needs.
• Prepare performance reviews.
• Participate in the interviewing and selection of new team members.  

Strategy:

• Identify process improvement needs, recommend solutions, and implement changes.
• Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
• Keep abreast of digital marketing trends with a heavy focus on paid search.
• Evaluate and recommend paid search best practices and tools.
• Partner with stakeholders in planning and implementation of new business solutions around key business and customer satisfaction metrics.
• Identify innovative approaches to evolve paid search strategy and delivery.
   

About You:

You're a fit for the role if you have/are:

• 1-2+ years’ people management or mentoring/coaching experience.
• 1-2+ years’ experience in managing vendor/supplier or Software as a Service relationships.
• 3+ years’ experience in paid search advertising for professional services (legal services preferred).
• Influence without formal authority
• Innovative
• Drive change
• Understanding of key performance indicators for paid search advertising
• Familiarity with major paid search platform advertising tools and policies
• Demonstrated leadership and employee development skills
• Proven ability to prioritize and manage multiple projects simultaneously
• Exceptional communication skills using multiple channels.
• Strong analytical and problem-solving ability
• Ability to manage challenging client issues
• Works well in a team environment, embraces change, and highly adaptable

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

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