Exemption Status:

United States of America (Exempt)

$115,142 - $161,200 - $207,257

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

This position is accountable for strategic and operational oversight of key MedImpact enterprise business solutions and market intelligence.  Key focus areas will be on consumer/ member application performance and utilization, ensuring intended business values are well understood and realized.  As the subject matter expert, this position requires technical knowledge of the applications design and implementation to support business and system process changes to drive peak performance and customer satisfaction. Relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Primary responsibility for gaining market, customer and user needs with respect to digital tools and MedImpact product assets.  Acts as the Voice of Customer and the “face of digital marketing” to the market.
• Works with cross-functional teams including Senior Leadership to develop, execute and manage strategic plans, web solution roadmaps and customer experience strategy.
• Responsible for developing digital strategy based on Voice of Customer (VoC), competitive analysis and web analytics to ensure MedImpact has a viable web solution portfolio.
• Develops and maintains digital solution roadmaps for all web assets including web sites, mobile applications, portals and tools.
• Leads development and execution of omni-channel communications strategy and works cross-functionally to develop and align the company’s digital communication capabilities.
• Leads, develops and implements digital marketing plans to support demand generation, sales enablement, consumer engagement,
• Responsible for developing consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy.
• Responsible for implementing analytics and measurement capabilities and for reporting key web metrics.
• Stays current with PBM and healthcare industry trends to integrate into the above referenced deliverables.
• Gathers and documents business requirements and may drive the prioritization of application changes;
• Serves as liaison with the Information Technology group to resolve issues, and guide development;
• Participates in cross-functional teams to provide input into application modifications and development of new product features based upon customer/user input, and technology directions;
• Monitors the overall development schedule and partners with the IT Project Manager to ensure on time delivery of software releases;
• Provides product and system demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key system capabilities;
• Collaborates with business partners to agree on functional specifications and operational readiness criteria;
• Achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables. Operates to high standards and develop new ideas for improving organizational performance;
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact