Manager, Database

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024

CarMax, the way your career should be! 

About This Job 

The Technology Manager at CarMax is a people leader who is passionate about technology and how it enables a growing organization. They define roadmaps, manage stakeholders, and align teams to the organizational vision. They partner across teams, work closely with technologists to execute projects while helping to eliminate barriers and roadblocks. The Technology Manager adapts their leadership approach based on the team structure—whether leading internal associates directly, overseeing outsourced service delivery, or a combination of both. If you have a passion for people, technology, and delivering results through diverse teams, this is the job for you! 

What You Will Do – Essential Responsibilities 

Lead a portfolio of diverse Database technology projects and a distributed team of engineers with deep experience in Database technologies through technology modernization and transformation  

Team Leadership & People Management 

• Lead teams across different operating models, adapting management style appropriately providing direct coaching and development for internal associates, and performance oversight and feedback for service provider resources 

• Develop people through effective communication, ongoing feedback, and career development support 

• Shape an inclusive culture to attract strong talent while thriving in innovation, continuous improvement, and collaborative teamwork 

• Foster a unified team culture that bridges internal and external resources; champion collaborative behaviors regardless of reporting structure 

Operational Delivery 

• Work with stakeholders to develop and execute roadmaps aligned to business objectives 

• Drive delivery execution—leading Agile ceremonies and daily operations for teams under direct management, while ensuring outcomes and quality standards are met across all delivery models 

• Work through others to deliver resilient and scalable technology solutions that solve complex business problems 

• Communicate effectively at and above their level, ensuring alignment and support for team objectives with stakeholders and Senior Leadership 

Service Provider Oversight 

• For outsourced services: hold providers accountable to contractual commitments, quality standards, and delivery timelines 

• Serve as primary liaison between CarMax stakeholders and provider teams; manage relationships proactively and handle day-to-day escalations 

• Ensure provider resources are properly onboarded and have appropriate knowledge of CarMax systems, processes, and culture 

Governance, Compliance & Performance 

• Participate in governance meetings; prepare and present status, metrics, and issues for assigned areas 

• Monitor performance against SLAs and KPIs; validate accuracy of reported metrics and drive root cause analysis for issues 

• Ensure compliance with CarMax policies, security standards, and regulatory requirements; support audits by providing documentation and evidence for assigned areas 

• Support continuous improvement initiatives and track progress toward productivity targets 

Fin