Manager - Data Science, Digital Acquisition Analytics

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

How will you make an impact in this role? 

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. 

The Analytics, Investments and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing (GCSM) – is the analytics engine that enables the Global Commercial business. The team is responsible for driving Commercial Customer acquisitions, engagement & retention by evolving our card & beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products. This Manager role, based out of New York, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences, in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India). 

 This specific Manager role would be a part of the 'Digital Acquisition Analytics' team within AIM - responsible for driving analytics. 

Responsibilities: 

• Creating world class analytical solutions and developing cutting edge, future-proof Identity & Personalization capabilities powered by Data, Dynamic Intelligence 
• Responsible for delivering innovative targeting solutions in collaboration with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group & with External Mar Tech Partners. 
• Optimize performance, drive efficient growth through developing Personalized acquisition incentive strategy for the launch of Dynamic application capability where acquisition incentives for a small business credit card application are revealed during the card application journey instead of upfront offering. 
• Analytics to devise targeting strategy for Employee Card offerings to small business credit card holders when they visit AXP web assets. 
• Able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business. 
• Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation 

Minimum Qualifications:

• Bachelor’s Degree in a quantitative field (e.g., Finance, Engineering, Physics, Mathematics, Computer Science or Economics)