Manager, Data Integration Services

Who we are

Datassential is a global food and beverage intelligence platform. By embracing billions of data points and AI, we offer a suite of innovative solutions that empower over 90% of the largest global brands in the food & beverage ecosystem to more effectively develop, market, and sell their products.

Datassential, headquartered in Chicago, USA, has gained momentum in global markets through its acquisition of CHD Expert (HQ: France) in 2022. Datassential recently received investment from New Mountain Capital and Endicott Capital, two top tier private equity firms. This significant milestone in our company’s journey enables us to accelerate our product roadmap and enhance our R&D efforts to deliver even more value-added features and solutions for our clients. 

Our global, remote-first team celebrates diverse backgrounds and new perspectives while cultivating expertise in all things food and beverage. Food brings people together, and there's room for everyone at Datassential's table.

What you will do

• Lead a project management team that specializes in our foodservice database product suite
• Collaborate with Account Management and Sales to develop processes and materials that improve our servicing offering
• Set the project standards for the team and the company regarding our foodservice database accounts
• Act as a key stakeholder for Data and Product teams; providing input on roadmap items, commenting on methodology, and setting priority based on client feedback
• Work closely with developers and engineers to plan client implementation of new offerings
• Monitor all client accounts and flag scope creep, hours, and other overages to account management team; assist in right-sizing identified accounts
• Responsible for monitoring and improving team productivity to ensure adequate and efficient staffing
• Support Sales and Account Management on strategic prospect and client ideation calls
• Own landscape trend reporting methodology and collaborate with other teams for report distribution

Why you should join us

• Data Integration Services is the client-facing arm of our North American Sales Intelligence solution
• We enable clients to access the high-quality Datassential data when and where they need it – inside their own systems and processes
• We are a tight-knit group and work daily with the technical teams who own the data and file generation processes 
• On this team, no day is the same! You will go from working directly with a customer’s leadership team to planning their data integration, designing ways to track product penetration, giving input to our product roadmap, and working shoulder-to-shoulder with our engineers and database specialists to understand and shape our data
• You will also have the opportunity to implement additional products that need integration support and train your team to handle different products and use cases
• On this team, you can work directly with almost every team at Datassential, giving you first-hand exposure to what they do and allowing you to build cross-functional skills

Who You Are

• Highly organized and self-motivated decision maker
• Experienced people manager who cares about their team and employee growth and well-being
• Passionate problem solver who is always looking to improve processes and projects
• Have business acumen and are confident working with both sales and technical teams about technology and technical options
• Strong attention to detail and successful working on multiple projects simultaneously while leading a team

Requirements

What you bring (Required)

• Bachelors degree or equivalent experience
• 5+years of work experience in a customer service/data/project management role
• Demonstrated leadership experience leading a team and projects
• Strongly proficient in Microsoft Office (Excel, PowerPoint, Word)
• Strong communication skills, able to convey complex data concepts verbally and via email in easy-to-understand language to different types of stakeholders
• Prior success in a client-facing role
• Experience working on data-focused initiatives and with technical contacts

Nice to have

• Some knowledge of Alteryx, SQL, Jira
• Prior experience at SaaS, food and beverage, or a data/analytics company
• Prior experience working with big data / large databases

Benefits

• Competitive salary and annual bonus eligibility
• Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan