Manager - Data I/O

Company:
Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.

Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media, and physical media (Ultra HD Blu-ray, Blu-ray, and DVD).

To date, we service thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray, and DVD discs. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.

Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you’re passionate about entertainment, innovation, and customer service excellence!

Compensation Range: $75,000 - $100,000

Shifts: Day (8am start)

Role Summary:
The Data I/O Manager reports to the Global Director of Data I/O and is responsible for overseeing the daily operations and performance of the Data I/O department. This role involves setting objectives, defining processes, and driving success in alignment with global strategies. The Manager will lead teams to ensure efficiency, productivity, and adherence to KPIs, including Productivity, First Response SLA, and Task SLA. The Manager will collaborate closely with global teams, optimize workflows, and ensure that operational standards for quality, security, and accuracy are met. As part of the leadership role, the Manager will guide the team through process improvements and foster continuous development. While travel may be required occasionally (approximately once every 1-2 years), the focus will be on supporting growth projects and collaborating with other locations as needed. Resiliency will be key in navigating shifting priorities and ensuring consistent success despite challenges.

The ideal candidate will demonstrate strong leadership, excellent problem-solving abilities, adaptability, resiliency, and the capability to collaborate effectively across global teams. A deep understanding of workflows and a proactive approach to optimizing processes to improve performance will be essential. The Manager will also embody Pixelogic’s core values and drive the success of the Data I/O team within a collaborative, global framework.

Key Responsibilities:

Promote and champion OneQ and the Global Data I/O Team Goals: One Queue. One Team. Any Task. Any Location. Any Time.

Operational Leadership & Performance Management:

• Lead Global Operations: Oversee global Data I/O operations, ensuring alignment with organizational goals, KPIs, and service standards. Ensure global success by fostering collaboration and driving consistency across locations.
• Monitor & Optimize Performance: Create and track key metrics such as Productivity, First Response SLA, and Task SLA, and others, identifying areas for improvement and driving continuous performance enhancements.
• Process & Workflow Optimization: Identify opportunities for process improvements to increase operational efficiency, quality, and consistency across all locations.
• Delegation & Resource Allocation: Ensure effective delegation of tasks and resources, balancing business priorities and operational needs across global teams.
• Escalation Management: Monitor the escalation process to ensure that issues are addressed promptly and appropriately by team leaders and supervisors. Step in for high-level or complex issues that require managerial decision-making, collaborating with relevant teams (IT, HR, etc.) for resolutions.
• Time & Attendance Oversight: Approve timecards, manage attendance, and ensure proper scheduling to maintain smooth operations.
• Onboarding & Integration: Oversee the onboarding of new customers, portals, and connections, ensuring seamless integration into workflows. Maintain alignment with current processes and automation.
• Perform other tasks and responsibilities as assigned, and establish a weekly, bi-weekly, or monthly progress reporting, project feedback, issue and solution reporting/tracking, and operational assessments.
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