Manager, Customer Success

 

 

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

 

Pay range for this role is: $90-110k

As a Manager, Customer Success at RXO, you will grow and develop the strategic sourcing specialist department for providing capacity solutions for brokerage. Become a part of our growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations.

 

What your day-to-day will look like:

• Oversight of all customer onboarding 
• Assist in the execution of all initiatives in Freight Brokerage Sales, Operations, and Tech 
• Act as a liaison between customer, branch presidents, operations, and additional sales channels 
• Work cross-functionally to review pricing, capacity, service KPIs 

• Project manage customer onboardings from inception by acting as liaison between operations, shared internal services and customers 
• Ensure all requirements are met for customer to have a seamless go live date for their business 
• Participate in field training initiatives for Freight Brokerage Sales as well as other channels 

 

What you’ll need to excel:

At a minimum, you’ll need:

• 5 years of professional experience in the transportation and logistics industry  
• Bachelor's degree or equivalent related work or military experience 

 

It’d be great if you also have:

• 3 years of transportation-related experience 
• Conflict resolution experience: ability to prioritize; work effectively within time limits 

• Analytical experience interpreting data to drive decisions 
• Demonstrated ability to influence and lead cross-functional teams 

 

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

 

Does this sound like you? Check out what else RXO has to offer.

 

Massive Benefits

• Competitive pay
• Paid time off includes: 9 holidays, Earn up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave
• 401(k) with up to 4% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advant