Manager, Credit Card Portfolio

Application Deadline:

06/26/2025

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

Manager, Credit Card Portfolio Growth and Engagement is responsible for management and execution of portfolio growth strategies focusing on profitability and customer engagement while collaborating closely with Acquisitions, Product, Marketing, Credit Risk, Legal and Compliance partners.

Responsibilities:

• Drive consumer and small business credit card portfolio growth through planning and execution of engagement/lifecycle strategies while reducing customer attrition
• Develop and implement comprehensive lifecycle campaign strategy to drive portfolio optimization through effective targeting, offer/pricing selection, execution, and post-campaign analysis
• Ongoing focus on multi-channel (digital, email, in-app, direct mail) lifecycle campaign optimization using customer/bureau data and segmentation while achieving key performance indicators, including spend, revolving balances and ROE targets
• Analyze performance trends, customer behavior and program performance for the continued growth and profitability of consumer and small business card products, while ensuring the programs perform within risk appetite
• Supports customer journey enhancement by champion/challenger testing, refining messaging, targeting, and timing across touch points while maintaining journey maps to drive spend and balance built
• Monitor portfolio performance to identify opportunities for cost/offer optimization, revenue expansion and risk mitigation
• Analyze complex data sets and market research to ensure offers/pricing are competitive and profitable with the ultimate goal to drive sustainable spend behaviour and balance built.

• Maintain deep understanding of the credit card industry

Additional responsibilities include:

• Identify emerging issues and trends to inform decision-making.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Develop business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Build effective relationships with internal/external stakeholders.
• Analyze customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Bachelor degree and 2-4 years of consumer and small business credit cards experience, particularly focusing on lifecycle management (Balance Transfer, Promo APR, Spend and Get, Credit Limit Increase and Inactive campaign management)
• Good understanding of credit card fundamentals, including acquisitions, portfolio management/optimization and product design
• Understanding of credit risk associated with new and existing product development, acquisition and portfolio management.
• Data driven decision making - In-depth
• Understanding of banking products and channels
• Building business cases - in-depth
• Researching market trends – in-depth
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Product marketing – in-depth
• Financial Understanding – in-depth
• Verbal & written communication skills - In-depth
• Collaboration & team skills - In-depth
• Analytical and problem-solving skills - In-depth
• Influence skills - In-depth

Salary:

$72,500.00 - $134,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards