Manager, Continuous Improvement-Opns

Job Summary:

The Manager, Continuous Improvement will lead a team of Product Owners in delivering best in class business systems and processes related to operations and fleet services. The manager will report to the Vice President, Ops Engineering & Continuous Improvement and will help shape and execute the product strategy that meets the department goals, engage in business case development, and ensure adherence to the Agile Scrum process.

• Directly supervises the day-to-day activities of assigned employees including but not limited to: planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Hires, trains and terminates when appropriate; assuring actions are processed according to proper guidelines and in collaboration with management.
• Define & communicate the overall vision, objectives, and goals of the product or service.
• Articulate the minimum viable product needs.
• Identify subject matter experts and create focus groups relevant to initiatives
• First escalation point in resolving issues related to the IT Operations & Fleet Hub.
• Responsible for delivery of Product Backlog by supporting product owners in creating, owning, and refining well-formed epics, and artifacts that describe and detail new products, features and services based on feedback from team.
• Be the Voice of the Customer by becoming an expert in the needs of our internal and external customers.
• Represent the team, as need, to external stakeholders, leaders, and other teams to ensure alignment and understanding progress of the teams’ work
• Identify opportunities for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of probability
• Partner with cross-functional teams to build, prioritize, and define workflows and requirements
• Create dynamic partnerships and a spirit of teamwork and collaboration
• Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies
• Continually defines ways to increase customer satisfaction and deepen business relationships
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• College degree in Business Administration or Management in related area or any combination of education and technical experience which would provide an equivalent background
• Five years of previous experience as a Product Owner or similar role preferred. Prior experience in transportation or logistics industry highly preferred.
• Prior leadership experience required.
• Demonstrated experience in strategic thinking, thought leadership, problem resolution and analytical decision-making required
• Ability to manage multiple projects and tasks required
• Demonstrated expertise using agile methodologies, principles, and frameworks like Scrum, Kanban, SAFe or other scaled agile frameworks preferred
• Deep understanding of the fundamentals of iterative and incremental development, including hands-on experience in leading process improvement initiatives required
• Ability to identify emerging industry and business trends
• Strong influencing skills at senior levels to influence acceptance of new solutions or a new way of working
• Excellent communication, leadership, problem solving, and analytical skills
• Must be willing to travel based on business needs, up to 50% of the time.
• Must be able to work any shift including nights and/or weekends and in any weather condition.
• Ability to actively listen, to understand assignments and key stakeholder feedback
• Ability to react to project adjustments and alterations promptly and efficiently; flexible during times of change
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a h