Manager, Community Relations

The Manager, Community Relations, is responsible for leveraging Mayo Clinic’s expertise to support community health needs. The Manager develops and maintains strategic community connections that align with the goals and priorities of Mayo Clinic, specifically focusing on efforts in Rochester, Minn., and Olmsted County. Working with department leaders, the Manager establishes data-driven goals and benchmarks for community engagement efforts, ensuring alignment with organizational priorities.

The Manager is experienced in data analysis and using data to inform recommendations. The Manager will design and apply metrics to evaluate the effectiveness, reach, and outcomes of community relations initiatives. This includes collecting, analyzing, and interpreting qualitative and quantitative data (e.g., participation, sentiment, feedback, community impact indicators) to inform strategy and decision-making. The Manager will work with colleagues to develop dashboards, reports, and presentations to communicate results and insights to leadership and key stakeholders.

The Manager is also knowledgeable in storytelling and digital and social campaigns, able to make connections to and recommendations for Mayo Clinic’s owned and earned content strategies.

The Manager is a trusted adviser to executive leaders, and maintains a high profile in the community, broadly recognized as a representative of Mayo Clinic in Rochester. The Manager is responsible for developing and expanding strategic community partnerships and building strong relationships with key community influencers, including local government officials and civic leaders. The Manager will identify and manage opportunities for Mayo Clinic engagement and influence.

The Manager partners with internal teams (legal, compliance, communications, operations, and leadership) to manage complex or high-risk community issues. The Manager represents Community Relations among internal and external audiences, may serve on internal and external committees, and takes on other duties as assigned. 

The Manager supports Community Relations’ administrative functions, which may include monitoring budgets and supervising staff.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. 

This individual must be able to work in-person in Rochester, MN, on a daily basis with the ability to commute between community locations in and around Rochester regularly. 
 

Requires a bachelor's degree in a related field plus 5 years of relevant work experience. Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role models service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Demonstration of strong management skills including strategy and visioning, change management, resource management, and sound judgment are required. Demonstrated use of management principles of delegation, organization and execution to maximize the value of projects and initiatives is also essential. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation, constructive feedback and written communications skills are required. Superior project management experience, knowledge and skills must be demonstrated. Incumbent must have the ability to independently manage a varied workload of projects with multiple priorities. Demonstrates interest in continuous learning and professional development, in addition to functional area expertise.

Preferred Requirements:
•    Must demonstrate familiarity with Olmsted County and be active in the community.
•    Advanced education highly desirable.
•    Previous leadership or supervisory experience.
•    Proficient with data in Excel spreadsheets and graphing and data visualization.
 

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we wo