Manager, Commissions Operations

See yourself at Twilio

Join the team as our next Manager, Commissions operations 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are seeking a skilled Sales Compensation Operations Manager to join our team. You will lead a team of Sales Compensation professionals and manage the administration of sales compensation plans, including commission calculations, validation, accruals, plan modeling, and dispute resolution. 

Responsibilities

In this role, you’ll:

• Contribute to the development and improvement of systems as a functional and operational stakeholder, ensuring their alignment with our day-to-day operations and prioritization of operational efficiency enhancements
• Responsible for the ongoing assessment and refinement of operational processes and best practices in support of sales compensation operations
• Develop and maintain sales compensation operational policies and procedures, ensuring that they are updated as necessary and compliant with complementing sales operations, finance, HR, and payroll policy

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in sales compensation management or a related role
• Experience in defining and operationalizing sales compensation policy
• 1+ years of team leadership experience 
• Expert Microsoft Excel user with strong analytical skills
• Experience administering sales compensation via Xactly or similar platforms
• Solid project, program and people management skills
• Experience and ability to effectively define and execute against ad hoc and recurring validation procedures
• Excellence in constructive and collaborative dispute and conflict management
• Ability to define, aggregate, and analyze metrics to assess performance drivers
• Demonstrated proficiency in structuring complex problems, developing solutions, and crafting recommendations into easily digestible messages, communications, and executive presentations
• Strong interpersonal and communication (written and verbal) skills

Desired:

• 5+ years of experience in sales compensation management or a related role
• Experience in fast growing Software company 
• Experience with Salesforce and Google Docs 
• Experience supporting global sales organizations

Location 

This role will be remote and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please con