Manager, Collections & Recovery (US)

Work Location:

United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Manager, Collections & Recovery manages or oversees one or more business unit or section of the of the RESL Default Management Inline Business Controls.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees activities of multiple functions and/or teams within collections to the development of strategic plans for areas of responsibility; Provides leadership and corporate vision for areas of responsibility
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc.
• Prepares regular and customized in-depth reports and information summarizing various aspects of unit(s) activities; Interprets important aspects of reports for management
• Participates in development and management of department budget, including managing collections or recovery activities in own area to an assigned charge off budget goal
• Contributes to development of unit policies and procedures in coordination with department management; ensures adherence to policies, procedures, standards and guidelines; Coordinates unit compliance with overall department guidelines as well as regulatory agencies
• Responsible for the management of department data processing, telephone and other systems; Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate
• Audits staff work to ensure that day-to-day policies and procedures are followed, and productivity levels are maintained; Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed

Education & Experience:

• 4 Year Degree or equivalent experience
• 5+ Years of related experience
• Strong understanding of consumer collections or recovery practices.
• Detailed knowledge of Company products/services and offerings.
• Supervisory experience required.
• Organizational ability.
• Problem solving skills.
• Advanced communication skills, both verbal and written.
• Experience with related systems.
• Strong PC skills.
• Green Belt Certification preferred

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Contin