Manager, Coaching

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:  

• Provide weekly coaching and support for the Success Coaches on your team through regular phone conversations and other forms of communications. 

• Make certain regular and meaningful communications are occurring between coaches and their students, to include reviewing or listening to live calls, follow up coaching, and corrective action if needed. 

• Reinforce positive results through recognition, and support teamwork and camaraderie among the team.  

• Solve escalated issues, helping students as needed and providing clear guidance for all parties involved.  

• Use reports effectively to improve student success and team productivity.  

• Provide positive leadership for changes and testing new approaches. 

• Performs other related duties as assigned. 

Knowledge, Skill and Abilities: 

• Strong relationship building and communication abilities, both in-person and via phone. 

• Proven problem-identification and problem-solving skills.  

• Strong interpersonal and organization skills.  

• Well-organized and attentive to detail.  

• Ability to assist and support others.  

• An independent self-starter and self-managed.  

• Courageous focus on what’s best for students and team.  

• Flexible and adaptable to change. 

Competencies:   

Organizational Impact: 

• Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.  

• Assigns and distributes work. 

• Compiles data to prepare budgets. 

Problem Solving and Decision Making: 

• Responsible for making moderate improvements of processes or systems to enhance performance of the job area. 

•  Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience. 

Communication and Influence: 

• Communicates within job area and occasionally with external groups. External facing professionals (i.e., Admissions) c