Manager, CLM Operations & Engagement

Company Description

Join our NBCUniversal EPIC Legal Team! EPIC symbolizes the key foundational principles necessary for continued success as we strive to be extraordinary partners to the business in an evolving environment. Here at NBCU Legal, we are Expert Partners who provide Inspiring and Creative solutions to our clients. We are subject-matter experts, who collaborate with our legal colleagues and clients to guide, solve and push for our collective success. We inspire by bringing optimism and positivity to our work, and apply strategic and innovative thinking to overcome the obstacles facing our businesses.

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Role Purpose

NBCU Global Legal Operations & Innovation is responsible for improving and maintaining the global legal function’s delivery of effective and efficient legal services. Our team is implementing a contract lifecycle management system (CLM), and we are seeking a talented and motivated manager to join this effort. You will collaborate with Global Legal Operations & Innovation, Operations & Technology, and members of legal groups from across NBCU to optimize our forms and processes.

Job Duties

The CLM Operations & Engagement Manager will be responsible for facilitating NBCU legal users through all stages of the CLM onboarding process, from pre-implementation discovery through post-launch maintenance. The CLM Manager’s responsibilities include, but are not limited to:

• Legal User CLM Readiness
  • Lead CLM introduction, as well as initial legal process discovery and documentation;
  • Create, maintain, and distribute CLM onboarding resources and communication/marketing materials, updating on an ongoing basis from project learnings; and
  • Assist legal groups in agreement inventory, as well as template preparation and validation process – highlighting and resolving potential questions or concerns as needed.
• Implementation and General Project Administration
  • Lead communication efforts with legal teams throughout CLM implementation:
    • Advise on, and communicate, project and system updates;
    • Facilitate system training and template testing;
    • Coordinate legacy contract migration, and
    • Gather legal group feedback, then address concerns
  • Liaise between project team, vendor, and system users to surface issues;
  • Document common questions and best practices for project team and improve CLM onboarding materials;
  • Facilitate process changes with legal users as needed; and
  • Develop and administer CLM training, including post-execution contract administration activities, such as reporting and amendments.
• Post-Launch Legal Support
  • Serve as primary CLM contact for legal team administrators post-launch;
  • Triage and address user requests and required changes;
  • Communicate key system updates and project information to legal team administrators;
  • Collect feedback and metrics on CLM usage and project team performance,  then promote awareness of issues where relevant; and
  • Work with project team to plan future system needs based on feedback.

Qualifications

Basic Requirements

• Bachelor’s degree or equivalent; JD preferred
• Contract management or transactional legal experience
• Proficiency with O365 suite, including MS Teams, SharePoint, and Power Automate

Desired Characteristics

• Experience working with a CLM or other intake/workflow automation systems preferred, including exposure to API integrations and planning conditional logic
• Entertainment industry experience preferred
• Proven leadership skills, demonstrating strong judgment and decision-making abilities
• Experience managing critical stak