Manager, Client Benefits Consulting

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview
The Manager, Benefits Consulting is responsible for delivering exceptional benefits expertise focused services meeting TriNet's best practice standards and client contractual specifications while achieving service quality targets by managing a team of Benefits Consultants. This position helps TriNet clients and colleagues understand benefits renewal and investments by providing timely and thorough benefits consultation support under the supervision of a Director, Benefits Consulting.

Locations
United States (Remote)

What you will do

• Drive departmental goals by communicating job expectations; planning, monitoring, coaching and counseling employees; developing, coordinating, and implementing systems, policies, procedures, and productivity standards through group and individual meetings.
• Cultivate an environment of creativity and accountability by empowering colleagues to work collaboratively through issues, provide peer feedback and insight and rewarding results.
• Maintain quality service by enforcing quality and service level agreement metrics; overseeing benefits consulting matters raised to the team and advancing issues to leadership and legal as needed; identifying trends in volume and topics; and recommending system and process improvements.
• Develop and execute timely and effective training for existing and new colleagues to ensure deep benefits expertise in all areas of client benefit renewal and strategy.
• Collaborate with Benefits Management Group and Senior Benefits Consulting Teams to establish cross departmental mentorship and training opportunities to deepen the foundational benefits consulting skills for client-facing colleagues.
• Provide oversight and management of the client interaction model and process.
• Monitor SFDC cases and other analytics to ensure service delivery commitments and to analyze trends for impact on unique industries/verticals and training gaps and opportunities.
• Maintain professional and technical knowledge by attending educational workshops; reviewing and contributing to professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Collaborate with leaders throughout the organization to identify potential candidates for promotion into the team and develop stretch assignments to increase their insight into team function with the goal of creating career pathing opportunities and maintaining a recurrent virtual bench
• Ensure proper and effective resolution of complicated benefits consulting issues and challenging client interactions.
• Support colleagues with benefits and compliance by offering best practice guidance and collaborating directly with the Benefits Compliance team, as needed.
• Contribute to projects applying thought leadership on benefits trend, regulatory compliance and best practices.
• Work with Insurance Services leadership to build the Benefits Consulting model and respond to the current needs of the organization. Plan for staffing based on the expectations for the Benefits Consulting team
• May be called on to conduct timely and thorough benefits strategy consultation, prepare written analytics and participate in delivery of challenging client conversations.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degre