Manager, Catastrophe Claims

Overview: 

SageSure is looking for a talented, motivated, confident, and committed Catastrophe Claims Manager with deep technical knowledge of property claims.  An experienced candidate must possess the knowledge and skill to deliver effective communication, decision making, customer service, relationship building, and expense management in property claims handling.  As SageSure’s Claims team grows, you’ll be a key part of ensuring we scale with quality and build a sustainable business model for the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you. 

What you’d be doing: 

• Leading a team of both internal and external Claims Examiners that handle all levels of personal lines property catastrophe losses and limited commercial lines property catastrophe losses 
• Performance management, administration, training and development, and coaching  
• Assigning claims to outside vendors and managing performance  
• Ensure claims within the unit meet or exceed quality and regulatory requirements
• Effectively participate with the management team in employee recruitment to ensure appropriate staffing
• Providing excellent customer service to both internal and external customers

We’re looking for someone who has: 

• Strong organizational, planning, and delegation skills 
• Excellent communication and interpersonal skills 
• Knowledge of major estimating and data analytics platforms 
• Advanced knowledge of construction and repair methodologies 
• Required  licensing, as needed 
• Ability to travel as necessary 

Highly preferred candidates also have: 

• Staff and vendor management experience 
• Professional designations 

About the Claims team at SageSure:  

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.   

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.  

 

About SageSure:
 
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. 
 
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.  
 
SageSure offers generous