Manager, Business Partner Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

•    This role is part of the Business Partner Performance Team within the Airport Operations Division, focused on driving operational excellence through strategic vendor management. 
•    Leads a cross-functional team responsible for optimizing vendor partner performance across key service areas, including cabin cleaning, baggage service operations, passenger mobility assistance, security, and ground handling.

What you'll do

•    Drives vendor performance strategy by setting clear expectations, monitoring outcomes, and ensuring alignment with American Airlines’ operational goals. 
•    Leads cross-functional collaboration with suppliers and airport leadership to implement and sustain performance improvement initiatives. 
•    Champions service excellence by embedding American Airlines standards into vendor operations and fostering a culture of accountability. 
•    Partners strategically across departments—including Procurement, Safety, Tech Ops, Performance Assurance, Legal, HR, Corporate Real Estate, Government Affairs, Security, In-Flight, IT, and Finance—to deliver integrated solutions. 
•    Facilitates executive-level engagement through quarterly business reviews, ensuring alignment on priorities and progress tracking. 
•    Serves as a key change agent, influencing and collaborating with senior leadership to drive organizational transformation and operational improvements. 
•    Delivers impactful, data-driven insights and direction through clear and concise presentations that enable informed decision-making and accelerate change. 
•    Demonstrates flexibility and mobility with the ability to travel to support strategic initiatives and stakeholder engagement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor's degree in relevant field or equivalent experience
•   5 years Airport experience
•    Knowledge of industry regulations 

 

Preferred Qualifications- Education & Prior Job Experience

• ​Knowledge of industry regulations, particularly in the disabilities arena

 

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of airport operations
• Knowledge of  American Airlines’ policies, products, and performance as these relate to disability and unaccompanied minor handling
• Knowledge of American Airlines’ third party suppliers
• Proven project management skills
• Superior presentation skills
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Language/Communication Skills

• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate.  HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.  Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual