We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary

This role partners with business operations and technology teams to ensure sales-related systems, tools, and processes are ready to support day-to-day operations. This role focuses on improving how business operations interact with technology, supporting readiness, clarity, and adoption across tools.

Ideal candidates can understand how systems and processes come together in practice, identify gaps or risks before they become issues, and help business and technology partners stay aligned as capabilities evolve.

Key Responsibilities

• Serve as a primary technology partner to business operations teams, supporting both ongoing projects and new initiatives.
• Help ensure operational teams are prepared to use technology effectively through readiness assessments, documentation, and coordination with technology partners.
• Act as a liaison between business operations and engineering teams to surface issues, clarify needs, and support timely resolution.
• Assess current-state business processes and supporting systems to identify readiness gaps, operational risks, or unclear ownership.
• Support operational readiness activities for new or changing technology capabilities, including support models and escalation awareness.
• Help teams anticipate downstream operational impacts of system changes before they reach end users.
• Support technology readiness for user-facing and sales-facing tools to ensure platforms are dependable and usable in production.
• Identify opportunities to improve operational effectiveness through process refinement, system adjustments, or workflow improvements.
• Support modernization efforts by helping business partners understand and prepare for new or evolving technology capabilities.

What Success Looks Like (First 6 Months)

• Develop a strong understanding of the business operations and technology landscape supporting sales and agent workflows.
• Be viewed by business partners as a trusted point of contact for technology readiness and operational support.
• Help identify and resolve operational issues earlier in the delivery lifecycle.
• Improve clarity and consistency in support models and readiness expectations for operational teams.

Required Qualifications

• Experience supporting business operations where technology plays a critical role in daily execution.
• Strong analytical skills with the ability to understand systems, processes, and how they interact.
• Clear communication skills across business and technical audiences.
• Ability to operate independently and apply sound judgment in complex environments.
• Comfort working with technology teams and collaboration tools such as Jira and Confluence.

Preferred Qualifications

• Experience supporting sales operations, user-facing tools, or call center environments.
• Exposure to operational readiness or production enablement activities.
• Experience in regulated environments such as healthcare or Medicare.
• Familiarity with enterprise data platforms or customer data ecosystems.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: